Pooja Ramesh Kumar
Team Lead
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Team Leader
Wells Fargo & Company
05.2024 - Current
- The Portfolio Implementation teams are responsible for the trading of certain Separately Managed Advisory programs on behalf of certain money managers. Trading consists of new account trading, withdrawal and contribution trading, tax harvesting, and terminations, and model change trading.
- Successfully led the pilot program and managed the seamless transition of operations to India, maintaining exceptional quality standards with minimal errors.
- Collaborated with cross-functional teams to ensure alignment and smooth execution of the new process transition.
- Developed training materials and conducted workshops to familiarize employees with new systems or procedures, ensuring proper adoption and compliance.
- Managed the tracking and reporting of key performance indicators (KPIs) to measure the success of the new process and identify areas for further improvement.
- Managed a team of 5 members, overseeing daily operations and ensuring the successful completion of projects or tasks.
- Resolved conflicts or issues within the team, maintaining a positive and collaborative working environment.
Team Lead-Trade Life Cycle
Jp Morgan Chase & Co
08.2020 - Current
- As a Trading Services Analyst, will be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation checks, and ensure controls are performed.
- Ensure timely Processing & settlement of trades, investigate & resolve trade-related breaks in accordance with the established work practices and procedures.
- Complete intraday / end-of-day processes including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately.
- Working with various internal teams such as Middle office, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
- To ensure all controls are diligently performed, completed, and signed-off on a timely basis.
- Performed root cause analysis for respective clients to increase Straight Through Processing (STP) and reduced client inquiries.
- Established and maintain relationships with operations & middle office contacts.
- Partnered with client service teams & Tech to streamline processes and look for automation opportunities where available.
- Ensure all day to day queries dealt with within required Service Level Agreements and escalated issues to management.
SME-Court Order and Levies
Jp Morgan Chase & Co
04.2018 - 07.2020
- As a SME handled all process related queries, updated team on procedure updates and also sent reports of tasks assigned.
- Primarily responsible for thoroughly reviewing, analyzing and executing various legal documents served to Chase from all 50 states based upon applicable laws and bank policy for working on complex cases.
- Ensued that necessary customer/account action including placing legal holds on eligible accounts, releasing holds, setting up funds to payout to various remittance entities, and reaching out to specific LOBs (Treasury Services Dept, CD Dept, Brokerage Dept) to obtain necessary account information and provide required direction to handle case.
- Responsible for generating, signing,or notarizing legally obligated answers back to corresponding parties (i.e. Creditor attorney, court, state Marshal, etc). Expected to follow exactly the firm's sworn document policy while processing legal orders.
- Trained new hires by giving them the detail insight of the process.
- Ensuring all the cases completed before the stipulated time to meet the SLA.
- Ensuring accurate data is sent to the Remittance team to mail the checks to the Agencies.
- Assist in data collection / report preparation on various metrics. Ensuring continuity of the process and SLA's assigned through proper back up's and have regular follow up's.
Custody Service-Senior Specialist
Jp Morgan Chase & Co
04.2017 - 03.2018
- Reviewing loans against agency and investor requirements to ensure collateral documents are accurately executed, validates system data to the physical documents and cites and clears discrepancies to make loans saleable or pledge eligible.
- To Certifies loans to agencies and investors, and review collateral files in early stages of delinquency to verify proper chain of title prior to default.
- Dealing with the following documents like Title Policy, Mortgage and Assignment.
Team Member
Jp Morgan Chase & Co
12.2016 - 03.2017
- During contract period worked for confirmation and KYC team
Education
MBA - Finance
Atria Institute of Technology
Bangalore 04.2001 -
B.COM - Finance
Seshadripuram Degree College
Bangalore 04.2001 -
PUC - Commerce
St. Anne's PU College
Bangalore 04.2001 -
SSLC -
PMS Public School
Bangalore 04.2001 -
Skills
- Excellent communication skills
Report writing and presenting
Leadership skills
Multitasking
MS Office
Key Performance Indicators
Time Management
Accomplishments
- Won Cloud 9 award.
- Submitted process improvement idea's and got implemented.
- Won service excellence team award for lending support for custody service team.
- Recognized by Site Head-Clint John's for presenting PMR.
- Recognized by Manager for submitting highest number of JDI/MWI.
- Been a presenter of the PMR (Performance Management Review) and BRM (Business Review Meeting) committee.
- Rewarded with COAL Knowledge book award.
- Rewarded with highest number of 5 Key recognition awards for the quarter.
- Presented Business Reviews and Performance Management Reviews for Senior Leadership team and got appreciations.
- Initiated privacy awareness session committed for team and seen gradual reduction in privacy reporting.
Projects
Yamaha Motor India Sales Pvt. Ltd. (YMIS):
- Undertaken and completed a project called "A study on customer mind flow at PACER" at Yamaha Motor India Sales Pvt. Ltd. (YMIS).
- Duration:45 days.
- To prepare a report on NYC analysis, leakage analysis, 3's staff work profile detail.
NJ India invest Pvt Ltd:
- Undertaken and completed a project called "A study on mutual fund as a tool for wealth Creation" at NJ India invest Pvt Ltd.
- Duration: 60 days.
- Meeting the advisors and inviting them for business opportunity program meet.
Timeline
Team Leader
Wells Fargo & Company
05.2024 - Current
Team Lead-Trade Life Cycle
Jp Morgan Chase & Co
08.2020 - Current
SME-Court Order and Levies
Jp Morgan Chase & Co
04.2018 - 07.2020
Custody Service-Senior Specialist
Jp Morgan Chase & Co
04.2017 - 03.2018
Team Member
Jp Morgan Chase & Co
12.2016 - 03.2017
MBA - Finance
Atria Institute of Technology
04.2001 -
B.COM - Finance
Seshadripuram Degree College
04.2001 -
PUC - Commerce
St. Anne's PU College
04.2001 -
SSLC -
PMS Public School
04.2001 -
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