Pooja R. Singh
Navi Mumbai
Summary
Results-driven finance professional with 9 years of experience in managing end-to-end finance operations, team leadership, and process automation. Seeking an Assistant Manager role to leverage my expertise in O2C and P2P processes, stakeholder management, and operational efficiency to contribute to organizational growth and excellence.
Experienced finance professional with 9 years of expertise in Accounts Payable (AP), Accounts Receivable (AR), and Procure-to-Pay (P2P) operations. Demonstrated leadership as a Team Lead in AR at TCS and proficient in handling high-volume invoice processing, collections, reconciliation, and compliance. Adept at working on ERP systems like SAP / Oracle / Tally and skilled in taxation (GST, TDS), month-end closures, and audit support. Known for process improvements, accuracy, and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Business Process Lead (Order to Cash)
TATA Consultancy Services (TCS)
Mumbai
07.2022 - Current
- Lead a team of 25 FTEs handling global billing operations for high-value clients.
- Ensured end-to-end SLA compliance, quality audits, and escalation management.
- Developed and maintained recurring & ad-hoc financial reports, aging analysis, and dashboards for client visibility.
- Spearheaded automation initiatives using Macros and RPA tools, improving turnaround time by 30%.
- Facilitated cross-functional collaboration with finance, IT, and compliance teams to resolve complex billing discrepancies.
- Conducted weekly performance reviews, set KPIs, and mentored team members for upskilling and succession planning.
- Standardized operating procedures and led quality initiatives for process improvement.
- Delivered transition support for new business processes and technology integrations.
- Held fortnightly client meetings to review metrics, process gaps, and compliance issues.
- Recognized for consistently maintaining high accuracy levels and operational excellence.
Financial Analyst - Procure to Pay
Accenture Solutions Pvt. Ltd.
Mumbai
03.2017 - 07.2022
- Processed 800+ invoices/month with 3-way and 2-way matching in SAP.
- Maintained vendor records, reconciliations, and resolved payment issues.
- Ensured compliance with TDS, GST, and company approval matrix.
- Collaborated with procurement and finance teams for month-end closure and audit.
- Improved process flow by introducing Excel trackers and auto-email triggers.
- Supported vendor master creation, TDS/GST checks, and internal reporting.
- Assisted in month-end accruals and prepared weekly AP MIS dashboards.
- Managed end-to-end accounts payable operations including invoice validation, payment processing, and vendor account reconciliation.
- Handled high-volume PO and non-PO invoices using ERP tools (Oracle & SAP), ensuring timely and accurate processing.
- Conducted 3-way matching (PO, GRN, Invoice) and resolved invoice discrepancies with internal and external stakeholders.
- Processed employee expense reimbursements and ensured compliance with corporate policies and local tax regulations (VAT, GST).
- Reconciled vendor statements, followed up on outstanding payments, and maintained aging reports.
- Facilitated month-end and year-end closing activities, including accruals and AP subledger review.
- Developed SOPs and implemented automation solutions that improved invoice processing efficiency by 40%.
- Collaborated with procurement and treasury teams to optimize payment terms and improve working capital.
- Supported internal and external audits by providing required documentation and clarifications.
- Delivered process training and coached junior team members to improve operational accuracy.
Accountant
Shree Wagadwala Papers Pvt. Ltd.
Mumbai
07.2016 - 03.2017
- Maintained day-to-day books of accounts including journal entries, ledger posting, and trial balance preparation.
- Handled vendor payments, cheque disbursements, and banking operations including bank reconciliation statements (BRS).
- Monitored petty cash, processed employee reimbursements, and ensured timely vendor settlements.
- Coordinated with banks for account management, fund transfers, and compliance-related documentation.
- Prepared MIS reports and assisted with month-end and year-end financial closures.
- Ensured accuracy in financial records and supported audit documentation and queries.
Education
M.Com - Part 2
Mumbai University
08.2025
B.Com - with Distinction
Mumbai University
Company Secretary - 1st Level
ICSI
Skills
- Accounts payable and receivable
- Procure-to-pay and order-to-cash
- Invoice processing and payment
- Collections and dispute resolution
- Reconciliation of vendor and customer accounts
- Team leadership and performance management
- TDS, GST, and RCM compliance
- ERP systems: SAP, Oracle, Tally
- Excel proficiency: Pivot tables, VLOOKUP, dashboards
- MIS reporting and audit support
- Month-end closing activities
Accomplishments
- Lean Six Sigma - Green Belt, Yellow Belt, White Belt
- Advanced Excel
- Transition Management Expert
Summary
9, Finance Operations, Accounts Payable & Receivable, Team Management, Process Automation, Results-driven finance professional with 9 years of experience in managing end-to-end finance operations, team leadership, and process automation. Seeking an Assistant Manager role to leverage my expertise in O2C and P2P processes, stakeholder management, and operational efficiency to contribute to organizational growth and excellence.
Training
- Effective Stakeholder Management
- Client Communication & Relationship Building
- Finance Operations: Debit, Credit, P2P, R2R
Timeline
Business Process Lead (Order to Cash)
TATA Consultancy Services (TCS)
07.2022 - Current
Financial Analyst - Procure to Pay
Accenture Solutions Pvt. Ltd.
03.2017 - 07.2022
Accountant
Shree Wagadwala Papers Pvt. Ltd.
07.2016 - 03.2017
M.Com - Part 2
Mumbai University
B.Com - with Distinction
Mumbai University
Company Secretary - 1st Level
ICSI
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