Pooja S
Resource Coordinator
Bangalore
Summary
Accomplished Senior Process Executive with 3.4 years of experience in the corporate sector, adept in customer service and resource coordination. Recognized for strong organizational skills and a meticulous attention to detail. Demonstrated ability to effectively manage multiple projects concurrently, ensuring precision and accuracy throughout. Committed team player with a passion for driving towards and exceeding company objectives. Seeking to leverage expertise to contribute meaningfully to organizational success.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Resource Co-ordinator
BlackBox IT Services
Bengaluru
03.2023 - Current
- Allotting technician & preparing invoices for the parts ordered by customers
- Completed human resource operational requirements by scheduling and assigning employees.
- Tool Used Service Now & SAP Familiar with Service Now also SAP For invoicing the bill - (pursuing 3months)
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
- Maintained up-to-date knowledge of industry trends and best practices, adapting resource coordination strategies as needed for optimal performance.
Process Executive
COGNIZANT
Bengaluru
11.2020 - 1 2023
- Worked in healthcare sector for Biomet (US client) project
- Used extensive experience to follow up with insurance companies regarding claim status
- Identified and submitted reconsideration or appeal on denied claims
- Implemented measures to close Oles on which payment is received
- Initiated Account receivable callings and increased efficiency up to 30%
- Made sure SLA is met 100% by end of every month.
Education
B.Com - Commerce - Finance And Accounting
NMKRV College For Women, Bangalore
Bengaluru 01.2016 - 05.2019
PUC - Commerce - Basic Maths
RNS First Grade College, Bangalore
Benagluru 01.2014 - 05.2016
Skills
Business Intelligence
Problem-Solving
Interpersonal Skills
Technical knowledge
Effective Communication
Written Communication
Technologies
Service Now, SAP GUI, Citrix, Microsoft Excel, Microsoft Office
Awards
Rookie recognition employer of the month 2019-2020
Accomplishments
- Achieved Rookie Employee of the month by completing the Targets with accuracy and efficiency.
- Used Microsoft Excel to track data of Tickets closed
- Resolved customer issue by coordinating with client .
Certification
CCNA
Timeline
CCNA
03-2024
A+ and N+
03-2024
Resource Co-ordinator
BlackBox IT Services
03.2023 - Current
Process Executive
COGNIZANT
11.2020 - 1 2023
B.Com - Commerce - Finance And Accounting
NMKRV College For Women, Bangalore
01.2016 - 05.2019
PUC - Commerce - Basic Maths
RNS First Grade College, Bangalore
01.2014 - 05.2016
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