Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Pooja Sawant

Pooja Sawant

Kalyan

Summary

Dynamic professional with a proven track record at Tata AIA Life Insurance, excelling in team leadership and operations management. Recognized for enhancing customer satisfaction and driving process improvements, I leverage data analysis to achieve operational excellence. Passionate about fostering high-performing teams and delivering outstanding results in policy issuance and customer service.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Tata AIA Life Insurance Co. Ltd.
03.2025 - Current
  • Led a team of 25 officers in policy issuance operations to enhance efficiency.
  • Coordinated with medical, underwriting, and DST teams to optimize customer onboarding.
  • Managed resolution of pendencies between external call units and internal departments.
  • Acted as liaison between outsourced calling unit and internal TALIC Department to resolve issues.
  • Drove compliance with First Time Right (FTR) standards to ensure operational excellence.

Deputy Manager

Future Generali India Life Insurance Co. Ltd.
09.2018 - 03.2025
  • Managed 15-member email support team, delivering training and motivational sessions.
  • Led Net Promoter Score initiatives and root cause analysis of detractor cases.
  • Resolved repeat email inquiries, enhancing internal response turnaround times.
  • Developed contests to elevate team morale and improve service quality.
  • Received Rising Star Certificate for excellence in performance.
  • Achieved multiple Monthly Performer awards for outstanding contributions.
  • Honored with 'Warriors of Change' award in 2023; promoted to Deputy Manager in 2023.

Senior Executive – Unit Support Manager

Aditya Birla Capital Ltd.
10.2014 - 01.2018
  • Managed renewal collections, SHNI outreach, and persistency data tracking to enhance operational efficiency.
  • Supervised post-sales issuance and collaborated with operations team to streamline processes.
  • Achieved Wow Club Winner for exemplary customer service excellence.
  • Recognized as Best Performer of the Year 2016–17 with a Goa Trip reward.
  • Received promotion to Senior Executive in 2016 due to outstanding performance.

Tele Sales Consultant

Standard Chartered Finance Ltd.
12.2012 - 08.2014
  • Offered credit-based loans, converted dues to EMIs, and cross-sold insurance products.
  • Maintained client relationships and coordinated with RSA channel partners.
  • Effectively managing client service relationships within my area of responsibility by acting as the focal point of contact with senior client representatives.
  • Achievements:
  • Consistent top ranker in internal performance contests

Education

B.Com- Banking And Insurance - Banking & Insurance

Mumbai University
01.2012

H.S.C. - Commerce

Mumbai University
01.2009

S.S.C. -

CBSE Board
01.2007

Skills

  • Customer service and satisfaction
  • Team leadership
  • Operations management
  • Data analysis
  • Policy issuance
  • Process improvement

Hobbies and Interests

  • Sketching
  • Crafting

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of birth: March 20, 1992
  • Gender: Female

Timeline

Assistant Manager

Tata AIA Life Insurance Co. Ltd.
03.2025 - Current

Deputy Manager

Future Generali India Life Insurance Co. Ltd.
09.2018 - 03.2025

Senior Executive – Unit Support Manager

Aditya Birla Capital Ltd.
10.2014 - 01.2018

Tele Sales Consultant

Standard Chartered Finance Ltd.
12.2012 - 08.2014

B.Com- Banking And Insurance - Banking & Insurance

Mumbai University

H.S.C. - Commerce

Mumbai University

S.S.C. -

CBSE Board

Similar Profiles

CREATE PROFILE
Pooja Sawant