Pooja Sharma
Sales & Operations
Faridabad,Haryana
Summary
Skilled Assistant Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
12
12
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Branch Manager, Sales & Operations
ABHINAV Outsourcings Pvt. Ltd
Gurgaon, Haryana
07.2019 - Current
- Developed sales strategy to meet established sales objectives.
- Produced Sales and Expenses reports outlining financial data to assist management with making strategic plans and operational decisions.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Evaluated Immigration profile applications against outline specifications to approve, reject or recommend adjustments.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Implemented process improvements to increase productivity.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Solved customer challenges by offering relevant products and services.
- Implemented policies and standard operating procedures for continuous improvement.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Documented safety action plans, quality initiatives, and team performance.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Boosted team performance with enhanced employee evaluation processes.
Business Development Manager
ABHINAV Outsourcings Pvt. Ltd
delhi, Delhi
10.2017 - 07.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently exceeded quotas through penetration of new accounts.
- Collected data and performed customer needs analysis.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Applied consultative selling techniques to prospect senior management to close business.
Business Manager
ABHINAV Outsourcings Pvt. Ltd
delhi, Delhi
02.2016 - 10.2017
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Sale Coordinator & EA of Managing Director
Arihant Electricals
Hyderabad, Telangana
03.2014 - 01.2016
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Compiled client profiles and entered information into operating system.
- Set up appointments with potential and current customers to promote new products and services.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 95%.
Education
Bachelors of Commerce
Swami Vivekanand University
Sagar, Madhya Pradesh 04.2013 - 03.2016
Board of Intermediate
Sharada Vidyalaya School, Degree & P G College
Hyderabad, Telangana 07.2008 - 05.2010
SSC Board
Maheshwari Vidyalaya & Jr. College
Mumbai 01.2001 - 06.2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Client Relationships
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Branch Manager, Sales & Operations
ABHINAV Outsourcings Pvt. Ltd
07.2019 - Current
Business Development Manager
ABHINAV Outsourcings Pvt. Ltd
10.2017 - 07.2019
Business Manager
ABHINAV Outsourcings Pvt. Ltd
02.2016 - 10.2017
Sale Coordinator & EA of Managing Director
Arihant Electricals
03.2014 - 01.2016
Bachelors of Commerce
Swami Vivekanand University
04.2013 - 03.2016
Board of Intermediate
Sharada Vidyalaya School, Degree & P G College
07.2008 - 05.2010
SSC Board
Maheshwari Vidyalaya & Jr. College
01.2001 - 06.2008
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