POOJA SHARMA
SURREY
Summary
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction. Creative Nail Technician Assistant known for productivity and efficiency in task completion. Skilled in nail art, manicure techniques, and customer service, with strong abilities in sanitation practices ensuring safe and welcoming environment for clients. Thrive using excellent communication skills and adaptability to meet diverse client needs, ensuring satisfaction and repeat business. Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Graphic Designer
Asis Graphics
PATAIALA
2019.01 - 2022.02
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
Sales Officer
Piramal Capital & Housing Finance Ltd
Patiala
2022.06 - 2023.05
- Analyzed customer feedback to improve product offerings.
- Generated leads through networking, cold calls, and email campaigns.
Relationship Manager
Addhar Housing Finance Ltd
Patiala
2023.05 - 2023.10
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Maintained accurate records of all client interactions within the company's CRM system.
Relationship Manager
Jana Small Finance Bank Ltd
PATIALA
2023.10 - 2024.09
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Baking & Chinese Chef
kwality baker
PATIALA
- Prepared a variety of Chinese dishes, including dumplings, noodles and stir-fries.
- Ensured all kitchen equipment was cleaned and maintained according to health regulations.
Education
Secondary Examination
Punjab School Education Board
MOHALI2015-01
Higher Secondary Examination
PUNJAB SCHOOL EDUCATION BOARD
MOHALI 2017-01
Bachelor of Commerce
Punjabi University
PATIALA2020-01
MBA -
University Canada West (UCW)
West VancouverSkills
- Knife Skills
- Performance Improvement
- Cooking techniques
- Requirements Determination
- Account Management
- Effective customer communication
- Client Engagement
- Relationship review process
- Meal Preparation
- Business Management
- Kitchen Management
Certification
baking, cooking, snecks, chinese & beverages professional certification from CN Baker Patiala.
Nails Technician from AMILS Academy.
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Relationship Manager
Jana Small Finance Bank Ltd
2023.10 - 2024.09
Relationship Manager
Addhar Housing Finance Ltd
2023.05 - 2023.10
Sales Officer
Piramal Capital & Housing Finance Ltd
2022.06 - 2023.05
Graphic Designer
Asis Graphics
2019.01 - 2022.02
Baking & Chinese Chef
kwality baker
Secondary Examination
Punjab School Education Board
Higher Secondary Examination
PUNJAB SCHOOL EDUCATION BOARD
Bachelor of Commerce
Punjabi University
MBA -
University Canada West (UCW)