Pooja Sharma
Delhi
Summary
Dedicated customer service professional with a strong focus on enhancing customer satisfaction and comfort. Skilled in delivering positive customer experiences, handling queries with patience, and maintaining high standards of grooming, communication, and service quality.
Overview
6
6
years of professional experience
Work History
Customer Support & Operations Associate
Nagarro
Delhi, India
03.2023 - Current
- Handle user requests and service issues, with a strong focus on customer satisfaction.
- Communicate with global users across different regions and cultures.
- Resolve queries and complaints in a calm, professional, and timely manner.
- Build lasting client relationships through clear communication, reliability, and consistently going the extra mile to ensure customer satisfaction.
- Collaborate with multicultural, distributed teams and clients, adapting communication style to diverse backgrounds.
- Manage resources and priorities effectively to ensure timely, high-quality delivery.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
Guest Interaction & Brand Representation
Freelance / Various Brands
Delhi, India
08.2020 - Current
- Freelance experience in client-facing brand representation for fashion, lifestyle, and projects.
- Handled guest interaction, coordination, and customer experience during events and shoots.
- Maintained professional grooming, etiquette, and premium presentation standards.
- Adapted to diverse environments and fast-paced, public-facing situations.
- Developed strong communication, interpersonal, and customer-service skills.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Bachelor of Technology - Information Technology
KIET
Ghaziabad, India01.2023
Senior Secondary School (XII) -
Bhaurav Devras Vidya Mandir
Noida, India01.2019
High School (X) -
Bhaurav Devras Vidya Mandir
01.2017
Skills
- Communication
- Customer service
- Problem-solving
- Time management
- Decision making
- Team coordination and leadership
- Customer relationship management
Hobbies and interests
- Sports
- Fitness
- Fashion
Accomplishments
- National Badminton Player
- Miss Universe India 2025 finalist
Timeline
Customer Support & Operations Associate
Nagarro
03.2023 - Current
Guest Interaction & Brand Representation
Freelance / Various Brands
08.2020 - Current
Bachelor of Technology - Information Technology
KIET
Senior Secondary School (XII) -
Bhaurav Devras Vidya Mandir
High School (X) -
Bhaurav Devras Vidya Mandir