Pooja Shashikant Chavan

Claims Coordination:

• Receive and verify claim documents for completeness; guide employees regarding any missing or pending documents.
• Monitor and manage documentation to ensure timely processing of claims and cards in line with the agreed SLA (Turnaround Time).
• Maintain effective communication and gather feedback from insurers and corporate clients.
• Identify and explore additional revenue opportunities within existing corporate accounts.

Non-Voice Coordinator:

• Respond to employee queries from corporate clients via email in a timely and professional manner.
• Maintain and update weekly reports on claims, queries, and their respective turnaround times (TAT).
• Escalate issues in accordance with the established escalation matrix.
• Undertake any other assignments or responsibilities as delegated from time to time.

Voice Coordinator:

• Handle employee queries from corporate clients through phone calls, ensuring clarity and resolution.
• Maintain weekly records of claims and queries, along with their TAT.
• Escalate issues following the defined escalation procedures.
• Perform other tasks or duties as assigned from time to time.

• Prepared and mailed monthly Bills to vendors and kept meticulous correspondence documentation
• Maintained inventory of office supplies and placed orders
• Communicated with the vendors
• Welcomed Security Personnel's and helped determine their needs
• Making quotations
• Maintaining Payments of Security Personnel on Excel sheets
• Making purchase order
• Attending inbound and outbound calls

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Managed time efficiently in order to complete all tasks within deadlines
• Proven ability to learn quickly and adapt to new situations
• Demonstrated respect, friendliness and willingness to help wherever needed
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Developed strong communication and organizational skills through working
• Calling client and fixing appointment with them
• Maintaining Excel sheets

• Witnessed all rounds of auditions to determine most qualified talent for roles
• Engaged in sourcing activities to find suitable candidates
• Conducted interviews with candidates to test suitability
• Assisted with open auditions to fill smaller roles
• Scheduled appointments for auditions or readings with available actors
• Supported senior staff with data entry and scheduling
• Uploaded auditions to Cast It
• Doing payment follow ups