Pooja Shejwal
Mumbai
Summary
Solution-focused Systems Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, CRM, and ERP. Excel in problem-solving, teamwork, and communication, ensuring seamless integration of new systems and technologies into existing infrastructure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Analyst
Hitech Corporation Ltd.
Mumbai
09.2022 - Current
- ZOHO CRM Management and Administration.
- ZOHO CRM customization, modules, workflows, reports, and dashboards, automation.
- TCS ION ERP and CRM.
- Master's creation and modification.
- Troubleshooting ERP-related issues.
- Access and permission management for TCS Ion users.
- Creating Business Requirement Documents.
- Creating user documentation.
- Custom report development via ERP.
- CRM user rights allocations.
- CRM training and implementation.
- Qlik Sense dashboard data updates.
- Microsoft Form Development and Power Automate.
Executive-Business Operations
Sarla Advantech
Mumbai
01.2022 - 08.2022
- Working on ZOHO CRM, ZOHO Analytics, SQL, and Advanced Excel to generate a monthly report on estimations submitted by the business team in stages of won, lost, and in progress with the customer.
- Proving reports on revenue generated in various projects executed under 'Onsite, Offsite, and Long-Term Deputation.'
- Coordinating with various departments to get the required inputs to prepare and maintain account-wise profitability.
- Maintaining a view of payment receivable from customers, focusing on the credit limit and aging of receivables.
- Creating a POA and templates for new customers in the CRM.
Data Analyst
eClerx Services Limited
Mumbai
03.2019 - 12.2021
- Using Excel, SQL, and Tableau to manage customers' data and report generation.
- Contributed to requirement gathering with the customer to understand the business requirements.
- Working on the product details that feed into the backend of the customer's website.
- Daily report generation (EOD) on behalf of the team for customer reporting.
- Contributed to process improvements by creating task-specific SOPs for the team and using an Excel dashboard.
- Leading team meetings and note-taking with customers to understand daily priorities.
- Working on the customer database and maintaining it in an error-free state.
- Working with Microsoft Excel, Word, PowerPoint, MySQL, Tableau, and Visual Basic.
- Revenue Dashboard for Computer Peripheral Sales Using SQL and Tableau.
- Received the Performance Award as a Super Achiever from eClerx in November 2020.
- Spot Award winner for client appreciation in January 2020.
Education
MBA - Business analytics
D Y Patil University
02-2025
Bachelor of Engineering - Information Technology
Don Bosco Institute of Technology
01.2018
Diploma - Computer Engineering
Thakur Polytechnic
01.2015
SSC -
Shivaji Vidyalaya
01.2012
Skills
- ZOHO CRM management
- ERP troubleshooting
- User training
- Process improvement
- Requirements gathering
- Stakeholder communication
- Documentation creation
- Team collaboration
- Advanced Excel
- End user support
- System upgrades
- Business analysis
- Data visualization
- Dashboards development
Certification
- Project Management Essentials Certified
- Advance excel dashboard course
- Tableau A-Z hands on training for data
Accomplishments
- Performance Award, received the Performance Award as a Super Achiever from eClerx
- Spot Award, Spot Award winner for client appreciation
Projects
Inventory Management in Manufacturing Industry, MBA Project Travel management Application, BE Project Driver Drowsiness Detection, Diploma Project
Disclaimer
I hereby declare that the above details furnished by me are true to the best of my knowledge and belief.
Hobbies and Interests
- Dancing
- Singing
- Trekking
Internship
- Inventory Management in Manufacturing Industry, Internship
- Android Application Development, Internship, A
- Web Designing and Development, WEBENEUR, 07/15/18, 01/15/19
Timeline
Systems Analyst
Hitech Corporation Ltd.
09.2022 - Current
Executive-Business Operations
Sarla Advantech
01.2022 - 08.2022
Data Analyst
eClerx Services Limited
03.2019 - 12.2021
MBA - Business analytics
D Y Patil University
Bachelor of Engineering - Information Technology
Don Bosco Institute of Technology
Diploma - Computer Engineering
Thakur Polytechnic
SSC -
Shivaji Vidyalaya
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