Pooja Shinde
Application Support Engineer
Mira Road
Summary
Professional Summary
- Analyzing and resolving issues in a production environment, leveraging in-depth knowledge of UNIX, SQL, and the Telecom domain
- Handling new business process and make it stabilize process so can handed over to monitoring team.
- Proactively monitoring the application using App Dynamics
- Provided extended support during deployment activities.
- Provides production support, including researching and resolving problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
- Track record in providing outstanding customer service.
- Good understanding of Oracle SQL and Database Structures.
- • Compares data from different sources to draw conclusions.
- Analyses existing SQL queries for performance improvements
- Ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly, to business processes.
- Strong written and verbal communications.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Senior Amdocs OMS Engineer
Vodafone India Services Private Limited
01.2023 - Current
· Analyzing and resolving issues in a production environment, leveraging in-depth knowledge of UNIX, SQL, and the Telecom domain
· Handling new business process and make it stabilize process so can handed over to monitoring team.
· Proactively monitoring the application using App Dynamics
· Provided extended support during deployment activities.
· Troubleshoot customer incidents through investigation and replication.
· Create the standard documentation for known scenario with resolving steps.
· Automating the resolving steps through the Unix shell script.
· Proactively highlighting simultaneously occurring issue by observing stuck orders and finding solution for it.
· Investigated production issues and provided Root Cause Analysis (RCA).
Application Support Engineer
2. Quick Management Service
08.2019 - 12.2022
· Troubleshoot customer incidents through investigation and replication.
· Monitoring jobs and emails.
· Troubleshoot customer incidents through investigation and replication.
· Document customer problem information, recommendations, and resolution in a clear and concise
· manner.
· Document and track customer support tickets from opening through resolution.
· Troubleshoot customer incidents through investigation and replication.
Education
Bachelor of Computer Science By 63.50% - Computers
Sanjay Ghodawat Institute of Technology
Kolhapur 04.2001 -
Diploma in Computers BY 66.00% - Computers
Bharati Vidyapeeth,Palus
Palus 04.2001 -
SSC By 75.69 -
Maharashtra Sate Board
Palus 04.2001 -
Skills
Languages Known: SQL, PLSQL, TCL, Bourne Shell
Operating Systems: Windows 11, UNIX
DBMS Package: Oracle, SQL Server Management Studio
Tools: PUTTY, MPUTTY, Remedy, Citrix, ABP, CRM
Personal Details
Date of Birth : 04-Sep-1993
Marital Status : Married
Languages Known : English, Hindi and Marathi.
Permanent Address :
Flat No.503, Kinjal Mahavir Vihar, Hatkesh, Shantivan
Complex, Mira Road(E), Thane-401107
Current Address :
Flat No.803, Savitri Audumber, Umbrya Ganapati chowk, DSK Vishwa road, Dhayari Phata, Maharashtra-411041
Timeline
Assistant Manager, Senior Amdocs OMS Engineer
Vodafone India Services Private Limited
01.2023 - Current
Application Support Engineer
2. Quick Management Service
08.2019 - 12.2022
Bachelor of Computer Science By 63.50% - Computers
Sanjay Ghodawat Institute of Technology
04.2001 -
Diploma in Computers BY 66.00% - Computers
Bharati Vidyapeeth,Palus
04.2001 -
SSC By 75.69 -
Maharashtra Sate Board
04.2001 -