Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pooja Shinde

Palghar,MH

Summary

Accomplished Front Desk Manager at Kapil's Salon. adept in operations management and fostering leadership qualities. Excelled in optimizing team performance and customer service through strategic planning and problem-solving. Significantly improved data accuracy and staff professional growth, demonstrating a results-driven approach with a balance of hard and soft skills.

Overview

1
1
year of professional experience

Work History

Front Desk Manager

Kapil's Salon & Lookplex.com
09.2023 - 11.2024
  • Prepared weekly employee work schedules to meet operational needs.
  • Ensured data accuracy through regular audits of salon requirement.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Defined clear targets and objectives and communicated to other team members.

Education

BBA - Business Administration

S.N.D.T Womens University
Mumbai
05.2023

Skills

  • Problem-Solving
  • Customer Service
  • Leadership Qualities
  • Delegating Work Assignments

Timeline

Front Desk Manager

Kapil's Salon & Lookplex.com
09.2023 - 11.2024

BBA - Business Administration

S.N.D.T Womens University
Pooja Shinde