POOJA SHIVAJI DAUNDE

About the Current Process: ID Verification.

The ID verification process typically involves steps to authenticate an individual's identity by checking the validity and accuracy of their identification documents or personal information. This process can vary depending on the organization, purpose, and level of security.

Document review: Analyzing documents like passport, driving license, identification card, etc. It involves thoroughly examining submitted identification documents to ensure they are genuine, accurate, and comply with verification requirements.

Ensure the document meets the organization's or regulator's specific requirements.

• Look for tampering or physical alterations (scratches, cuts, overlays).
• Check for obvious errors, such as mismatched fonts, incorrect alignment, or blurry logos.
• Inspect built-in security elements, such as holograms, watermarks, micro text, raised printing, and UV light-sensitive features.
• Holograms, watermarks, microtext, raised printing, and UV light-sensitive features.

• Reviewed, classified, and removed content following client guidelines.
• Understood and adapted to evolving client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Identify opportunities for workflow enhancement, boosting quality, and performance.
• Engaged in ongoing training programs to enhance role proficiency.
• Engage in conversations around socially sensitive topics with the purpose of keeping our communities safe.
• Engage in well-being activities.
• Meet the desired efficiency established by the business.

Customer Service Associate, 2015-2017:

Handling customer service processes.

Prepare action plans and schedules to identify specific targets, and to give the resolution within the stipulated SLA.

Handle customer complaints.

Identify and resolve client concerns.

Follow company policies and procedures to ensure compliance, and quality service delivery.

Stay updated on product knowledge, industry trends, and service techniques to enhance performance.

Support team members in achieving group targets, and maintaining a positive work environment.

Understand customer needs, and offer suitable solutions or alternatives.