POOJA SHUKLA
Mumbai
Summary
Board Member with strong background in strategic planning and financial oversight. Successfully implemented governance initiatives that align with organizational objectives. Expertise in compliance ensures adherence to regulations and standards.
Overview
9
9
years of professional experience
Work History
Board of Directors Member
CASH FOR GOLD PVT.LTD
MUMBAI
09.2024 - Current
- Provided strategic oversight for corporate governance and compliance initiatives.
- Collaborated with executive leadership on financial planning and risk management strategies.
- Reviewed and approved annual budgets to ensure alignment with company objectives.
- Guided the development of policies promoting ethical business practices and social responsibility.
- Participated in board meetings to discuss market trends and company performance insights.
- Supported talent development initiatives to strengthen leadership within the organization.
- Monitored industry regulations to ensure adherence to legal standards in operations.
- Attended board meetings, participated in discussions, and voted on important matters.
- Reviewed financial statements and other documents to ensure accuracy and compliance with regulations.
- Provided strategic guidance and oversight to the Board of Directors.
- Ensured adherence to all relevant laws, regulations, and standards when making decisions or taking action as a member of the Board of Directors.
- Assessed risks associated with proposed plans or strategies before making recommendations to the board.
- Contributed ideas for new products and services based on current market needs.
- Analyzed data from market surveys or customer feedback to gain insights into areas needing improvement.
- Represented the company at events such as conferences or trade shows.
- Reviewed reports from internal departments such as accounting or human resources.
- Provided advice and counsel on issues related to corporate strategy.
- Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
- Brainstormed new business policies and directed program operations.
- Attended board meetings and reviewed meeting agendas.
- Approved organizational strategies, budgets and business decisions.
- Led strategic planning and execution to enhance profitability and company growth.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
Branch Manager
CASH FOR GOLD PVT.LTD
MUMBAI
01.2023 - Current
- Managed daily operations and staff scheduling for branch efficiency.
- Developed training programs to enhance team skills and service quality.
- Oversaw inventory management and supply chain coordination for optimal stock levels.
- Analyzed financial reports to guide budgetary decisions and resource allocation.
- Managed staff scheduling, hiring and training processes.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Created financial management mechanisms to minimize financial risk to business.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed competitors and market trends to facilitate business growth.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant Store Manager
CASH FOR GOLD PVT.LTD
MUMBAI
12.2021 - Current
- Supervised daily store operations and staff performance.
- Managed inventory levels and conducted regular stock audits.
- Assisted customers with inquiries, purchases, and returns.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Customer Service Executive
CASH FOR GOLD PVT.LTD
MUMBAI
05.2018 - Current
- Processed transactions for gold buying and selling services efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and transactions.
- Educated clients on gold valuation and market trends during consultations.
- Assisted in training new staff on customer service protocols and systems.
- Communicated effectively with team members to ensure timely response times for customers.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Ensured that all customer queries were handled quickly and professionally.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
Telemarketing Executive
JUSTDIAL.COM
MUMBAI
01.2017 - 04.2018
- Assisted in managing customer relationships through email marketing initiatives.
- Maintained an up-to-date database of customers' contact information.
- Conducted outbound calls to promote services and engage potential clients.
- Assisted customers in understanding product features and benefits effectively.
- Managed customer inquiries and provided timely responses to concerns.
- Documented call details accurately in the company database for follow-up.
- Collaborated with team members to share best practices and enhance performance.
- Monitored industry trends to identify potential sales opportunities proactively.
- Utilized CRM software to track interactions and manage customer relationships efficiently.
- Maintained and recorded customer information in database.
- Tracked daily progress against assigned goals for successful completion of projects.
- Provided pricing information, answered queries, and obtained customer feedback regarding product features and benefits.
- Conducted outbound calls to promote products or services, answering questions and providing information.
- Followed up on leads generated by marketing campaigns in order to convert them into customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Maintained updated records of all sales activities including cold calls, presentations, closed sales, and follow-up activities within the CRM system.
- Contacted private individuals or businesses by telephone to solicit sales.
- Developed new leads each day at or above quotas.
Human Resources Executive
CAREER COUNSELING CONSULTANCY
MUMBAI
04.2016 - 12.2016
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Assisted in developing training materials for new hires and existing staff.
- Coordinated employee onboarding processes to ensure smooth transitions.
- Participated in team meetings to discuss HR strategies and initiatives.
- Maintained personnel records such as hiring documents, leaves of absence forms.
- Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Education
Bachelor of Arts - Arts
MUMBAI UNIVERSITY
MUMBAI, INDIASkills
- Strategic planning and marketing
- Leadership development and experience
- Customer service and support
- Nonprofit management
- Organizational growth strategies
- Strategic thinking and decision-making
- Operations management
- Risk management
- Employee engagement initiatives
- Economic analysis and forecasting
- Sales growth strategies
- Management team leadership
- Budgeting and financial planning
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Board of Directors Member
CASH FOR GOLD PVT.LTD
09.2024 - Current
Branch Manager
CASH FOR GOLD PVT.LTD
01.2023 - Current
Assistant Store Manager
CASH FOR GOLD PVT.LTD
12.2021 - Current
Customer Service Executive
CASH FOR GOLD PVT.LTD
05.2018 - Current
Telemarketing Executive
JUSTDIAL.COM
01.2017 - 04.2018
Human Resources Executive
CAREER COUNSELING CONSULTANCY
04.2016 - 12.2016
Bachelor of Arts - Arts
MUMBAI UNIVERSITY
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