Summary
Overview
Work History
Education
Skills
Vitals
Languages
Signature Date
Timeline
Pooja Singh

Pooja Singh

Hyderabad

Summary

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

11
11
years of professional experience

Work History

Agile Scrum Master

Xyz
01.2020 - Current
  • Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Created a culture of continuous learning through ongoing training sessions, workshops, and knowledge-sharing initiatives within the team.
  • Coached team members in Agile practices, promoting a culture of continuous improvement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
  • Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
  • Removed obstacles by finding right personnel to advance tasks and projects.
  • Worked effectively with multiple Scrum teams both internally and off-shore.

TEAM LEADER

UPS CONSTRUCTIONS PVT. LTD.
05.2016 - 01.2018
  • Process: Procurement and DQ
  • Team Handling
  • People management
  • Preparing dashboard
  • Managing calibration calls
  • Work Order distribution
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

TEAM MEMBER

TECH MAHINDRA
07.2015 - 05.2016
  • Process: Talk - Talk Communications
  • Deals with Cease of EAD lines, cancellation of services and changing the plans.
  • Transferring of Internet services to another location.
  • Preparation of files and escalation
  • Contributed to team success by completing jobs quickly and accurately.

TEAM MEMBER

WIPRO
07.2013 - 01.2015
  • Process: Telstra Corporation Limited
  • Queue: Change of Ownership
  • Changing Ownership for the customer i.e
  • Transferring name from one customer to another.
  • Preparation of Reports like Individual Park Count, Average handing time (A.H.T.), WAS initial Report etc.
  • Monitoring Rove portal so that activity can occur within the given SLA.
  • Floor Support to help collogues.
  • Operating System: Windows XP/7.
  • Queue: Simplex Voice
  • Deals with Installation of PSTN lines, cancellation of PSTN Lines and changing the plans of PSTN lines.
  • Preparation of files for Rove, Rework, DTOW email's.
  • Transferring of Internet services to another location.
  • Special Software TEMPO, RASS, Axis , Emptor, NPAMS, Start, MICA, Maxim.
  • Telstra was using Echo Darwin till June 2013
  • The vendor of Echo Darwin has released a updated version of Echo Darwin so I was in a team who was checking whether all the software are working properly or not and what are the issues that were occurring while using new version of Echo and has to report to the Technical Manager about all the issue that we are facing.

Education

Bachelor of Commerce - B. Com Honors

MAHARAJA RANJEET SINGH COLLEGE
06.2011

Skills

  • Team Communication, Oral and written communication
  • Researching and Reading data and reports with strong analytical and problem-solving skills
  • Proficient with or the ability to quickly learn the organizations HRIS, payroll, and similar employee management software
  • Cross Functional Management
  • Strong decision making and problem-solving skills
  • Strong attention to detail and good interpersonal skills
  • Performance management and Learning and development
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation

Vitals

Hyderabad, India, +91-6207917127, poojakumari1305@gmail.com

Languages

English
Hindi

Signature Date

Pooja Singh

05/07/2024

Timeline

Agile Scrum Master - Xyz
01.2020 - Current
TEAM LEADER - UPS CONSTRUCTIONS PVT. LTD.
05.2016 - 01.2018
TEAM MEMBER - TECH MAHINDRA
07.2015 - 05.2016
TEAM MEMBER - WIPRO
07.2013 - 01.2015
MAHARAJA RANJEET SINGH COLLEGE - Bachelor of Commerce, B. Com Honors

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