Pooja Singh

· Responsible for the end-to-end order life cycle for medium to complex customer accounts.

· Single-point-of-contact for the account across regions and plants to resolve any order processing, scheduling, and shipping queries.

· Identify & analyze process gaps and completely own quality checks of the global order management process.

· Focused on customer satisfaction by ensuring on time delivery of goods & information.

· Liaises with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput including achievement of financial targets.

· Resolves order exceptions and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.

· Responsible for parts availability by having weekly meetings with Sourcing & MDM Team.

· Analyzing and resolving complex customer issues with minimal supervision, knowing when to escalate Leadership.

· Ensuring operational alignment with production plan and KPIs along with Optimize inventory and process improvements.

· Ensuring all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant.

· Identifying ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices Mentors and trains new team members and provide back-up coverage across multiple accounts.

· Identify reason for gap & support RCA & deep dive Developing conceptual knowledge of professional discipline.

· Analyzing open orders/customer queries & take up with Procurement/sourcing team to expedite & meet the customer expectations.

· Analyzing customer inquiries to identify recurring user problems, recommend solutions, and to identify where customer service can be improved. Ensures internal and external customers' expectations and requirements are met

· Coordinating with Regional Sales, Engineering, Logistics, Materials, Production Planning, and other teams to facilitate the order life cycle and to meet critical customer deliveries.

· Enhancing standard administrative practices as they pertain to customer communication, and order throughput processes.

· Ensuring backlog (orders outstanding) is managed efficiently with no past due status and compliance to audit requirement.

· Lead the weekly/Pulse meeting with regional team members to address & track the payment status.

· Partner with Global Strategic Accounts team and regional customers to provide consultative, order life cycle support (e.g. Lead time, availability, order entry, order modification, minor technical support, logistics, and policy), making recommendations and providing guidance.

· Monitoring demand forecast for assigned accounts for effective account planning and tracking. Complies with communication plans and processes to ensure stakeholders’ needs are met

· Reporting- Responsible for monthly reporting – Indent Cuspen, Parts availability, OI and OR records, order aging analysis, Lead time correction, Variance WH Data, COO Correction Data, Weekly report to Customer centers on Open orders

· Interface with customers to address order-related inquiries and provide prompt resolution.

• Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
• Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
• Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
• Improved supply chain customer satisfaction ratings through efficient problem resolution.
• Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Improved quality assurance operations by inspecting materials and verifying delivery compliance.
• Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.

ERP Sales Support

• Communicate with clients on daily basis for changes required in template if required.
• Analyzing data before creation (checking data in Siebel as well as BI portal)
• Creating Sales Order & Projects (Creating project using copy template, Create WBS elements, network activities, milestones)
• Collaborate with regional business operations teams to identify software, technology, and process improvements to improve efficiencies within service operations.
• Conducted UAT in transition process of ERP
• Oversee and manage technology projects that will be used for service operations from initiation to closing stage.
• Invoicing (generating invoices manually or through batch process in SAP/ePSF)
• credit memos (generating credit memos)

Post-go live support for testing in Quality

• Creation of project/Contract/Spot
• Clearing timesheet
• Entering time for resource
• Preparing billing at client side
• Developing excel sheet with test data

• Applied data validation procedures to support and enforce data integrity.
• Collaborated with other departments to enforce data accuracy and enhance productivity.
• Monitored data entry processes and worked to improve efficiency and performance.
• Assisted with development of data entry procedures to streamline data processing.
• Utilized established methods for data processing and analysis for consistency and accuracy.
• Coordinated troubleshooting support for warehouse personnel.
• Mapped data between source systems and warehouses.
• Cooperated fully with product owners and enterprise architects to understand requirements.

• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Identified opportunities to reduce lead times and improve inventory management.
• Analyzed market and delivery systems to assess present and future materials availability.
• Scrutinized purchasing data to identify areas for improvement and cost savings.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Negotiated pricing and terms with vendors to secure best value for company.
• Devised and implemented strategies to optimize purchasing processes and reduce costs.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

• Manage and execute the day to day procurement strategy for Client Account supporting the Facilities team.
• Managing Training of Sales, Service Personnel & Dealers.
• Managing external vendor relations within Operations Department.
• Negotiate pricing and terms with vendors to provide best possible solution to Facilities team
• Manage data integrity and provide reports whenever required
• Process and track vendor invoices and payments
• Capture and document information on cost savings and provide reports whenever required
• Identify suppliers, capabilities, share of business, products pricing to establish standardization of rates for all requirements within scope.
• Manage regular vendor meetings and performance reviews to ensure adherence to contractual requirements.
• Ensure proper communications with site teams and be proactive to manage internal and external customer expectations.
• Provide detailed instructions and continuous follow-up to support the operations team in standardized procurement and contract processes
• Provide information to management on Purchase Orders whenever required.
• Demonstrate continuous effort to improve procurement operations, decrease turnaround time and streamline work processes.
• Procurement process & regulatory communication within the organization and with the site teams.