Pooja Singh
Bengaluru,Karnataka
Summary
Solutions-driven professional with an analytical mindset and a passion for solving complex challenges. Talented communicator, able to strengthen relationships with peers and senior leadership, build consensus, and elicit clear decisions from clients and all levels of stakeholders.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Head ( Collaborations)
Toesmith
Gurgaon, Haryana
04.2020 - Current
- Collaborated with different business units and external partners to work and build industry specific cases which can directly be applied to the existing clients.
- Working with a sales team of 3 business partners for enablement, lead generation and closure to meet revenue targets.
- Conducted research, gathered information from multiple sources and presented results.
Lead Operations Specialist
Zomato Media Private Limited
Gurgaon, Haryana
01.2018 - 01.2020
- Managing the operations of National and Regional Chains like Rebel Group( Faasos), Burger King, Mad Over Donuts etc.
- Partnering with teams to ensure successful implementation & on-boarding of new & existing clients.
- Ensuring a seamless experience for the brands during various campaigns and ensuring that the hygiene of the brands is the best.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Managed costs and quality of Rebel Group.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Senior Catalogue Specialist
Zomato Media Private Limited
Gurgaon, Haryana
12.2016 - 01.2018
- Co ordination with the restaurant partners and photographers PAN India and ensuring a seamless that the shoots are as per the quality standards.
- Conducting hygiene checks of the data at regular intervals to maintain data consistency and accuracy.
- Occasional field visits to check for quality and parameter settings
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Received and processed stock into inventory management system.
Lead Client Service Representative
American Express
Gurgaon, Haryana
09.2015 - 12.2016
- As a Senior Client Servicing Analyst my core responsibilities include : Co ordination with teams to ensure successful implementation & on-boarding of new & existing clients , manage the delinquency for the Global & Large Market clients.
- Constant engagement with clients & stake-holders to analyze & identify gaps thus providing suggestions that help existing billings/portfolio volumes to be increased.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Educated clients about billing, payment processing and support policies and procedures.
Education
Bachelor's of Commerce - Commerce
Kamala Nehru College, University of Delhi
Delhi 07.2012 - 07.2015
High School Diploma -
DAV Public School
07.2011 - 07.2012
High School Diploma -
S.T Joseph's Convent High School
07.2009 - 07.2010
Skills
Leadership
Training & Development
Microsoft Office
Analytical skills
Presentation ability
Product development
Project Management
MS Excel
SQL
Accomplishments
- Collaborated with team of 15 in the development of Project, Zomato Pro.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Advance Excel
Timeline
Operations Head ( Collaborations)
Toesmith
04.2020 - Current
Lead Operations Specialist
Zomato Media Private Limited
01.2018 - 01.2020
Senior Catalogue Specialist
Zomato Media Private Limited
12.2016 - 01.2018
Lead Client Service Representative
American Express
09.2015 - 12.2016
Bachelor's of Commerce - Commerce
Kamala Nehru College, University of Delhi
07.2012 - 07.2015
High School Diploma -
DAV Public School
07.2011 - 07.2012
High School Diploma -
S.T Joseph's Convent High School
07.2009 - 07.2010