Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Pooja Singh

Pooja Singh

Bengaluru,Karnataka

Summary

Solutions-driven professional with an analytical mindset and a passion for solving complex challenges. Talented communicator, able to strengthen relationships with peers and senior leadership, build consensus, and elicit clear decisions from clients and all levels of stakeholders.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Operations Head ( Collaborations)

Toesmith
Gurgaon, Haryana
04.2020 - Current
  • Collaborated with different business units and external partners to work and build industry specific cases which can directly be applied to the existing clients.
  • Working with a sales team of 3 business partners for enablement, lead generation and closure to meet revenue targets.
  • Conducted research, gathered information from multiple sources and presented results.

Lead Operations Specialist

Zomato Media Private Limited
Gurgaon, Haryana
01.2018 - 01.2020
  • Managing the operations of National and Regional Chains like Rebel Group( Faasos), Burger King, Mad Over Donuts etc.
  • Partnering with teams to ensure successful implementation & on-boarding of new & existing clients.
  • Ensuring a seamless experience for the brands during various campaigns and ensuring that the hygiene of the brands is the best.
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Managed costs and quality of Rebel Group.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Senior Catalogue Specialist

Zomato Media Private Limited
Gurgaon, Haryana
12.2016 - 01.2018
  • Co ordination with the restaurant partners and photographers PAN India and ensuring a seamless that the shoots are as per the quality standards.
  • Conducting hygiene checks of the data at regular intervals to maintain data consistency and accuracy.
  • Occasional field visits to check for quality and parameter settings
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Received and processed stock into inventory management system.

Lead Client Service Representative

American Express
Gurgaon, Haryana
09.2015 - 12.2016
  • As a Senior Client Servicing Analyst my core responsibilities include : Co ordination with teams to ensure successful implementation & on-boarding of new & existing clients , manage the delinquency for the Global & Large Market clients.
  • Constant engagement with clients & stake-holders to analyze & identify gaps thus providing suggestions that help existing billings/portfolio volumes to be increased.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Educated clients about billing, payment processing and support policies and procedures.

Education

Bachelor's of Commerce - Commerce

Kamala Nehru College, University of Delhi
Delhi
07.2012 - 07.2015

High School Diploma -

DAV Public School
07.2011 - 07.2012

High School Diploma -

S.T Joseph's Convent High School
07.2009 - 07.2010

Skills

Leadership

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Accomplishments

  • Collaborated with team of 15 in the development of Project, Zomato Pro.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Advance Excel

Timeline

Operations Head ( Collaborations)

Toesmith
04.2020 - Current

Lead Operations Specialist

Zomato Media Private Limited
01.2018 - 01.2020

Senior Catalogue Specialist

Zomato Media Private Limited
12.2016 - 01.2018

Lead Client Service Representative

American Express
09.2015 - 12.2016

Bachelor's of Commerce - Commerce

Kamala Nehru College, University of Delhi
07.2012 - 07.2015

High School Diploma -

DAV Public School
07.2011 - 07.2012

High School Diploma -

S.T Joseph's Convent High School
07.2009 - 07.2010

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Pooja Singh