Pooja Singh

To secure a challenging position in a reputable organization to expand learnings, knowledge and skills.

Experience as an IT Recruiter in Tech IM Company. An Associate in Administration with 3.8 years' experience as a Care Manager in Operation department, as an associate in Medical Services (Dialysis Dept.) and as a Floor Coordinator in operations. Patient's satisfaction. Coordinate with all departments to ensure smooth operations. Experienced in staff handling, training and management. Data preparation. Out-Patients scheduling in dialysis department. Inventory management.

• IT Recruiter, Tech IM Company, Hyderabad, Telangana, 02/01/22, Present, Helping companies in hiring people for open IT position., Seek out candidates with specific skills., Sourcing & screening candidates., If the candidate passes the initial stage of assessment, have to arrange interviews between the job candidate and key staff within the client company., Explain the compensation package the company is offering and helps navigate any negotiation over salary and other benefits.
• Care Manager (Operation Department), Apollo Specialty Hospitals Private Limited, Bengaluru, Karnataka, 02/01/20, 06/30/20, Explaining delivery packages to patients., Collaborating with patients' families, friends and social supports in developing treatment plans., Maintaining monthly data., Ensuring patient treatment requirements are met., Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
• Associate (Medical Services Department), Zydus Hospital & Healthcare Research Pvt. Ltd., Ahmedabad, Gujarat, 03/01/18, 06/30/19, Supervision of Dialysis department., Managing Inpatients by coordinating different wards, ICU's, radiology, laboratory, blood bank, IP pharmacy, general stores, billing department for smoother operation and decreasing delays., Patient satisfaction - interview patients and solve complaints and address various department to solve it., Audit departmental documents and patients file., Maintain coordination between consultants for timely procedures (Biopsy, IJV, Perm Cath procedures)., Monthly departmental data preparation., Supervising dialysis staff and staff trainings, duty allotment of technicians.
• Floor Coordinator (Administration Department), Sterling Hospitals, Ahmedabad, Gujarat, 04/01/16, 03/31/18, To assist seeking help with queries, complaint resolution, and ensuring that they are looked after well all through their stay in the hospital, thus ensuring patient satisfactions., Co-ordinate with all department heads to ensure smooth operations., Ensure that the NABH standardization process in place., Assist team finance in handling billing complaints and concern regarding inpatient services., Ensure that all the procedures defined are implemented accurately which include comfortably stay & discharge, room allocation process, average discharge time etc.

• Utilization rate of Operation Theatre, Apollo Hospitals International Limited, Ahmedabad, Gujarat, 90 Days
• Hospital management training program, Peoples Institute of Management & Research, Bhopal, Madhya Pradesh, 10 Days
• Analytical study of biomedical waste management, Narmada Hospital, 30 Days
• To identify additional method to make existing process more efficient is CSSD, Chirayu Medical College & Hospital, Bhopal, Madhya Pradesh, 30 Days
• Observatory training on various department, Bhopal Memorial Hospital & Research Centre, 30 Days

• Date of Birth: 10/30/92
• Gender: Female

• Coordinating, cooperating & communicating with other team member for efficient management work.
• Understanding & mapping patient's requirements.
• Delivering & implementing the work to be done as per scheduled milestones.
• Receive many appreciations from patients & seniors for excellent work.