Pooja Siwach
Bhiwani
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Trainer
TATA Starbucks
Chandigarh
04.2023 - 08.2024
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Monitored staff performance to ensure adherence to company standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Front Office Trainee
Courtyard by Marriot
Gurugram
05.2022 - 08.2022
- Provided customer service support for the front office staff.
- Participated in weekly meetings with the Guest Relations team to discuss current initiatives and future plans.
Education
Bachelors Of Hotel Management & Catering Technology -
Kurukshetra university
Kurukshetra 2022
Skills
- Problem-solving
- Teamwork
- Fast Learner
- Communication skills
- Punctuality
- Decision Making
- Good Telephone Etiquette
- Coffee brewing techniques
- Customer service
- Staff training
Certification
- Computer Tally from Institute of Commerce and Computer
- participation in Skill training program on INDIA CURRIES AND BIRYANI
- participation in INDIAN WORKSHOP FOR BASIC OF PLANTS BASED CULINARY ARTS
Timeline
Barista Trainer
TATA Starbucks
04.2023 - 08.2024
Front Office Trainee
Courtyard by Marriot
05.2022 - 08.2022
Bachelors Of Hotel Management & Catering Technology -
Kurukshetra university
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