Hi, I’m
Pooja Sogani Gala
Training Lead
Mumbai
Summary
Results-driven T&D professional with a proven track record in managing, planning, and delivering global training programs across the USA, UK, Europe, and Hong Kong (avg. feedback: 9.7/10). Currently Deputy General Manager - TD (India TD Lead) at AMS, spearheading initiatives that enhance productivity and employee growth. Successfully launched an LMS platform in multiple languages at Sula Vineyards and designed high-impact leadership programs with strong ROI. Expertise spans product, process, behavioral training, and experiential learning, consistently improving efficiency, quality, and retention while reducing costs.
Overview
15
years of professional experience
2
Languages
Work History
AMS
Deputy General Manager – Talent Development
2023.09 - Current (2 education.years_Label & 9 education.months_Label)
Job overview
- Lead the L&D strategy and learning framework execution for all India based employees – remote and onsite (1300 employees)
- Deliver Train the Trainer and training (virtual and face to face) for colleagues at all levels and stages of experience
- Partner with business leaders and key stakeholders including SMEs, HRBPS, TA and AMS global Talent & Development team and external providers as well as internal and external networks and business forums to identify and agree learning interventions
- Lead the design, sourcing and delivery of learning content to ensure high quality, fit for purpose and sustainable content (face to face, virtual and micro) training at leadership and colleague levels
Sula Vineyards
General Manager – Learning & Development
2018.04 - 2023.09 (5 education.years_Label & 5 education.months_Label)
Job overview
- Design and deliver e-learning courses, workshops, and other trainings
- Collaborate with departmental heads and managers, to identify areas that requires training and also to develop program requirements unique to each department
- Also work closely with key stakeholders in addressing gaps in the overall training mission
- Create and execute learning strategies and programs based on the competencies required for each role
- Ensure that programs meet deadlines and that they are completed within the allocated budgets
- Initiated the competency framework for each roles when I joined at Sula
- Evaluate individual and organizational development needs
- Collaborate with leaders to implement employee development strategies
- Persuade top stakeholders by establishing credibility and establishing clear measurements and objectives for progress
- Ensure all new hires receive high-quality orientation and on-boarding experiences in order to maintain a high employee performance level
- Implement various learning methods companywide (e.g
- Coaching, job-shadowing, online training)
- Oversee the creation of content, e-learning, collateral and other training materials
- Conduct current and ongoing strategic assessments of business-wide training and development programs and initiatives
- Responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology
- Track budgets and negotiate contracts
- Was appreciated by CXOs for increasing LMS usage from 20% employees in April 2020 to 94% employees in March 2021
- Promoted and included in the list of Top Performers in June 2021/2022
- Introducing and integrating Succession planning and Performance Improvement Plans in L&D activities
- Conduct assessments for better competency mapping
- Awarded “Employee of the Quarter” – April 2019 to June 2019
- Launched competency framework and LMS for the first time at Sula
Zycus Infotech Pvt Ltd
Training Consultant
2017.02 - 2018.02 (1 education.year_Label)
Job overview
- Performing research, learning procurement industry practices and incorporating those in training analysis
- Providing training sessions to client senior management and end users on Zycus products specifically
- Supporting customer success and Account Management teams in supporting training needs for High Value Low Adoption Clients
- Assisting and contributing in process enhancements/adherence in the training team
- Determining training needs, identifying training gaps & conducting programs to enhance operational efficiency & productivity
- Evaluating the effectiveness of training programs by constantly developing & implementing pre and post assessment tools
- Identifying & implementing training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies
- Conducting training & development modules for improved productivity & quality enhancement; partnering closely with the learning team to work on leadership development
- Coordinating with project teams and account managers team to understand requirements/expectations from training session (i.e
- Project set-up, client requirements/expectations)
- Acquiring, maintaining & enhancing expertise of key products from Zycus suite (regular re-certifications)
- Developing, creating and implementing training materials (project & product specific) for concerned areas of expertise (functional knowledge & Zycus product knowledge management)
- Travelled abroad to various international places and also stayed for 2-3 months of training projects in Chicago, Columbus, London, Rotterdam (United States of America, United Kingdom, Netherlands) to provide training to international corporate clients
- Designed the training processes to enable smooth & effective client training
- Managed new client ramp-up comprising of completing all documentation, conducting policy and procedures workshop, facilitating software training, issuing equipment, and supervising USA and UK site tour
GOQii Technologies
Assistant Manager
2016.03 - 2017.02 (11 education.months_Label)
Job overview
- Identified training needs of frontline staff through interaction with staff, reporting heads, brand team and through field visits
- Developed the content for training based on feedback received
- Running the same with stakeholders and getting concurrence for the same
- Worked on mobile learning systems for assessments
- Designed & Planned the training schedule and coordinate with field teams to roll it out
- Organized& coordinated for the training venue, logistics, accommodation to achieve efficient training attendance and delivery
- Conducted training programs across the country with the objective that the frontline sales team to undergo three training session in a year
- Developed induction programs for the new joiners
- Established appropriate methods to monitor and evaluate the effectiveness of all training interventions, whether delivered in-house or via external providers
- Managed the training budget, including producing an annual budget and monitoring monthly spent
- Provided leadership, mentorship, applicable training and overall guidance for 175 instructors resulting in a consistent yearly increase in the overall graduation rate for the academy
BNP Paribas India Solutions Pvt Ltd
Senior Executive
2013.09 - 2015.09 (2 education.years_Label)
Job overview
- Assisted in Co-ordination with the managers to understand the training needs - TNA (Identification & Analysis)
- Conducted and Delivered internal training programs
- Identified and found nominations and prepared training program as required
- Created, crafted training catalogue / training calendar (monthly, quarterly & yearly)
- Managed the logistics, database, training related to mails and stationaries items
- Worked on e-Learning modules for nominations & registrations, be a support for any issues
- Engaged in Process Improvement by initiating regular feedback sessions with each participant / managers to improve training
- Performed Training Effective Analysis – for all programs
- Share with the trainer and vendor for better quality
- Prepared training budgets and shared with the management for approvals
- Managed the compliance mandatory e-learning modules for management and employees
- Performed MIS Reporting of total headcount for APAC offices and managed data in HR Systems for New hires, leavers and existing employees
- Designed and developed a year-round company training 'university' program
- Developed employee training program and materials resulting in increased employees engagement program
- Created company Handbook, Job Descriptions, and Manuals
- Travelled to Hong Kong and Singapore for conducting training sessions for international clients and also Worked along with APAC location centers for planning and reporting
Ma Foi Management Consultant (Syntel)
Training Co-ordinator
2011.06 - 2011.12 (6 education.months_Label)
Job overview
- Identified the learning needs across roles and service lines
- Designed, facilitated and evaluated blended learning solutions to cater the training needs
- Monitored and managed the quality of training delivery and relationships with training delivery partners
- Working on creating training catalogue / training calendar (monthly & quarterly)
- Managed and conducted technical training programs
InteractCRM
Executive - Training Co-ordination
2011.02 - 2011.06 (4 education.months_Label)
Job overview
- Identified the learning needs across roles and service lines
- Designed, facilitated and evaluated blended learning solutions to cater the training needs
- Monitored and managed the quality of training delivery and relationships with training delivery partners
- Working on creating training catalogue/training calendar (monthly & quarterly)
- Managed and conducted technical training programs
Navteq India
Trainer / Associate Geographic Technician
2010.05 - 2011.01 (8 education.months_Label)
Job overview
- Delivered and trained batches in coordination with other trainers
- Completed the Train the Trainer course – internal
- Ensured training facility, training aids and equipment are well maintained and serviceable at all times
- Prepared question banks for all kinds of modules, conducted examinations, checked answer sheets
- Managed activities of inventory and documentation of projects
Education
ISTD (Indian Society of Training & Development)
Diploma from Pursuing
International Coach Federation (ICF)
Associate Certified Coach (ACC)
Dale Carnegie
Train the Trainer Certification
CAMI University
Learning & Development Management Course from USA
Electronics & Telecommunications Engineering
Diploma
Mumbai University
Bachelor of Science from India
Welingkar University
Post-Graduation Diploma
Skills
Employee Training
Leadership Development
Effective Communication
Operational Efficiency Enhancement
Talent Growth Strategies
Effective Strategy Implementation
Organizational Change Management
Timeline
Deputy General Manager – Talent Development
AMS
2023.09 - Current (2 education.years_Label & 9 education.months_Label)
General Manager – Learning & Development
Sula Vineyards
2018.04 - 2023.09 (5 education.years_Label & 5 education.months_Label)
Training Consultant
Zycus Infotech Pvt Ltd
2017.02 - 2018.02 (1 education.year_Label)
Assistant Manager
GOQii Technologies
2016.03 - 2017.02 (11 education.months_Label)
Senior Executive
BNP Paribas India Solutions Pvt Ltd
2013.09 - 2015.09 (2 education.years_Label)
Training Co-ordinator
Ma Foi Management Consultant (Syntel)
2011.06 - 2011.12 (6 education.months_Label)
Executive - Training Co-ordination
InteractCRM
2011.02 - 2011.06 (4 education.months_Label)
Trainer / Associate Geographic Technician
Navteq India
2010.05 - 2011.01 (8 education.months_Label)
International Coach Federation (ICF)
Associate Certified Coach (ACC)
Dale Carnegie
Train the Trainer Certification
CAMI University
Learning & Development Management Course from USA
Electronics & Telecommunications Engineering
Diploma
Mumbai University
Bachelor of Science from India
Welingkar University
Post-Graduation Diploma
ISTD (Indian Society of Training & Development)
Diploma from Pursuing