Pooja Sonawane
Pune
Summary
To be a part of an organization which will utilize my technical and analytical skills to get best results as well as provide me an opportunity to learn and explore new ideas.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Engineering Associate
Courtyard by Marriott
Nashik
03.2022 - 03.2023
- Analyzed and documented existing system designs and processes.
- Knowledge of Building Management System
- Developed detailed test plans for new software products.
- Documented requirements for new software features based on customer feedback.
- Resolved customer inquiries regarding engineering solutions in a timely manner.
- Maintaining and documenting all service reports, billings, and AMC.
- Operation of Chiller and Heat pump.
- To update electrical readings, chiller, and heat pump readings, and log functions on the site.
Customer Support Executive
Virgo BPO Services
Nashik
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues on time.
- Performed troubleshooting on technical problems.
- Created training materials for new employees in the department.
- Contributed ideas for process improvements within the team.
Education
BE(E&tc.) -
Pune University, R.H.Sapat COE, Nashik
05.2020
Skills
- Test Planning
- Debugging
- Manual Testing
- Black Box Testing
- Regression Testing
- Scrum
- Documentation And Reporting
- Automation testing
- Trello
- Git
Project
Activity And Fall Detection Analysis Of Paralyzed Person Using Smartphone., In this project we represent a system’s ability to recognize actions performed by users based on their behavior. For people to remain at home, several facilities need to be offered: monitoring health status, detecting emergency situations such as debilitating falls, and notifying healthcare providers of potential changes in health status or emergency situations.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Certification
- Certified Networking
- Certified Software Testing
Timeline
Engineering Associate
Courtyard by Marriott
03.2022 - 03.2023
Customer Support Executive
Virgo BPO Services
BE(E&tc.) -
Pune University, R.H.Sapat COE, Nashik