Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Pooja Srivastav

Pooja Srivastav

Senior Associate
Goregaon

Summary

Dynamic and results-oriented Legal Advisory Services professional with exceptional analytical skills and keen attention to detail, dedicated to driving organizational success through effective contract management. Proven ability to streamline processes, ensuring efficiency and compliance while aligning with business objectives. Extensive expertise in navigating complex legal landscapes within forward-thinking organizations committed to growth and innovation. Passionate about enhancing contract management strategies that foster collaborative partnerships and support sustainable business development.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Senior Associate

EY GDS India
02.2017 - Current
  • LEGAL MANAGED SERVICES (LMS) – Legal Advisory Services (LAS)
  • Drafting legal defense for a major airline in passenger compensation disputes (current project – 2 years)
  • Draft and prepare airline‑side legal defence submissions in passenger compensation disputes involving flight delays, cancellations, denied boarding, and baggage claims.
  • Analyze passenger complaints under aviation passenger protection regulations and develop defensible, carrier‑centric legal positions on compensation eligibility.
  • Apply statutory exceptions related to safety events, operational constraints, airport limitations, weather conditions, and third‑party disruptions to support compensation denial or limitation.
  • Review and assess operational evidence, including maintenance records, fleet availability, crew legality, and airport constraints, to substantiate airline defences in regulatory and quasi‑judicial proceedings.
  • Prepare structured, regulation‑based responses for submission to regulators and alternative dispute resolution bodies, mitigating airline exposure to monetary compensation.
  • Ensure all legal submissions align with applicable aviation regulations, airline policies, and established regulatory precedents.
  • Collaborate with operations, maintenance, network control, and customer relations teams to gather factual evidence supporting defence arguments.
  • Manage high‑volume compensation complaints with a focus on legal accuracy, consistency, and regulatory compliance.
  • Support risk‑mitigation and compliance efforts by identifying recurring claim patterns and advising on sustainable defence strategies.
  • Coordinate with in‑house airline legal teams and external counsel to ensure compliance with aviation laws and transportation authority requirements.
  • Provide advisory input on litigation risk, settlement considerations, and regulatory obligations.
  • Deliver clear, defensible, and well‑reasoned legal documentation safeguarding airline interests.
  • LEGAL MANAGED SERVICES (LMS) – Contract Lifecycle Management (CLM)
  • Worked on a Libor remediation project for a large multinational bank, coordinating with various law firms, legal departments, credit officers, business operations, etc., to fulfill their requirements regarding document extraction for the remediation process.
  • Worked on collating contract information and reported the findings.
  • Assisted in automating document extraction and organization.
  • Worked on a document collection activity for a company undergoing an organizational split. I liaised with stakeholders from different jurisdictions to assist the client in collecting relevant documents for the impending split. This process also involved approving or rejecting documents based on the client's criteria. Approved documents were then sent for the abstraction of predetermined metadata fields.
  • Worked on abstraction and review, quality check, and quality audits for a wide range of contracts, including web hosting agreements, confidentiality agreements, software and data license agreements, vendor services agreements, master services agreements, purchase and license agreements.
  • Trained for projects that required assistance in abstracting critical metadata from a wide variety of contracts, ranging from Master Services Agreements, Non-Disclosure Agreements, Statements of Work, Pricing Schedules, and more.
  • Cross-functional Collaboration: Collaborating with internal stakeholders, including legal teams, procurement, sales, and finance, to ensure seamless coordination and effective contract management.
  • LEGAL MANAGED SERVICES (LMS) – Managed Document Review (MDR)
  • Provided substantive review and higher-value services to clients, which included third-party production and deposition preparation, privilege review and logs, as well as redaction for personal identifiable information (PII) and privileged information.
  • Drafting of Escalations and Calibrations.
  • Conducted search term analysis and created search terms.
  • Handled diverse subject matters including money laundering, credit/debit card issues, violation of sales integrity, wrongful termination, regulatory investigations, and internal investigations.
  • Cases on these industries:
  • Violation of credit/debit card usage fees: Reviewing and analyzing fees charged by banks and Point of Sale (PoS) systems for customer transactions. Worked as a First Line Review (FLR) and Quality Analyst (QA).
  • Violation of Banking regulations – Worked as a Quality Auditor for an audio review project related to SEC and FINRA violations.
  • Money Laundering – Worked as a Quality Auditor for a real estate project focused on money laundering.
  • Regulatory and internal investigations – Acted as a Quality Auditor and assisted in the final deliverable work product for multiple reviews. My role involved identifying relevant evidence for production to regulators, as well as for internal audits or investigation purposes.
  • Trained and supported new team members, maintaining culture of collaboration.

Education

LLB - Law

Rizvi Law College
Mumbai, India
01.2015

Bachelors in Arts - Political Science

Sophia College
Mumbai, India
01.2010

Skills

Legal representation for airlines

Aviation passenger compensation knowledge

Drafting regulatory complaints

Operational Disruption Analysis

Analysis of delays related to safety and maintenance

Evidence‑Based Legal Submissions

Aviation Compliance & Risk Mitigation

Regulatory Interpretation (Carrier Perspective)

Experienced with contract management tools

Expertise in analyzing contracts

Strong communication skills in both verbal and written forms

Adept at drafting and reviewing contracts

Accomplishments

  • Improved Contract Efficiency: Successfully implemented streamlined processes or automated workflows that resulted in significant time and cost savings in contract management.
  • Contract Compliance: Developed and implemented procedures to ensure contract compliance and mitigate risks, resulting in improved adherence to contract terms and conditions.
  • Contract Template Standardization: Led the standardization and centralization of contract templates, ensuring consistency and reducing errors in contract documentation.
  • Contract Performance Tracking: Implemented systems or tools to effectively track and monitor contract performance, allowing for proactive identification and resolution of performance issues.
  • Cross-functional Collaboration: Successfully collaborated with various departments such as legal, sales, procurement, and finance to ensure smooth contract management processes and strengthen business relationships.
  • Process Improvement: Identified inefficiencies in the contract management process and implemented improvements that increased productivity and reduced bottlenecks.
  • Cost Savings: Implemented strategies or negotiated contract terms resulting in cost savings or improved financial outcomes for the organization.
  • Client Satisfaction: Received positive feedback from clients or internal stakeholders for effectively managing contracts, resolving issues, and delivering quality service.
  • Reduced liability exposure for airline compensation disputes by 35% through strong defense strategies.
  • Delivered advisory support on litigation risks and settlement options, ensuring favorable outcomes in multiple cases.
  • Strengthened client confidence by consistently producing high-quality defense documentation and arguments.

Additional Information

  • Successfully drafted and delivered regulator‑ready lega defence submissions in passenger compensation disputes, ensuring consistency with aviation passenger protection regulations and airline policy.
  • Contributed to defensible compensation determinations by accurately applying statutory exemptions related to safety, operational constraints, airport limitations, weather, and third‑party disruptions.
  • Strengthened airline regulatory positions by translating complex operational data, including maintenance events, crew legality, and fleet availability, into clear, legally sound defence arguments.
  • Supported risk mitigation and liability management efforts by identifying recurring compensation claim patterns and advising on sustainable, regulation‑based defence strategies.
  • Maintained a high standard of legal accuracy and consistency while managing a high volume of passenger compensation complaints within defined regulatory timelines.
  • Played a key role in ensuring compliance with aviation laws and transportation authority requirements through structured, well‑reasoned legal documentation.
  • Enhanced coordination between Legal Advisory, Operations, Maintenance, and Network Control teams, improving the quality and evidentiary strength of defence submissions.
  • Provided reliable advisory input on litigation risk and settlement considerations, supporting informed decision‑making aligned with airline commercial and legal interests.
  • Demonstrated strong ownership of end‑to‑end legal drafting responsibilities, safeguarding airline interests in regulatory and quasi‑judicial proceedings.

Timeline

Senior Associate

EY GDS India
02.2017 - Current

LLB - Law

Rizvi Law College

Bachelors in Arts - Political Science

Sophia College
Pooja SrivastavSenior Associate