Pooja Suvarna

Deputy Manager of Operations

CARS24 SERVICE PVT LTD

Mumbai

08.2017 - Current

Worked in used car Industry Segment .
Managing and supporting Maharashtra and Goa Inventory Liquidation
Supporting business of company and channel partner to grow the business
Coordination with various department like Finance , Tech , Loan , retail and sales to smooth the process flow of work .
Inventory auctions .
Fraud detection / Investigation .
Managing Channel partner escalation / grievances etc .
Actively participate in team work and help each team member to close their deal on good and beneficial terms
Focuses on new insights about dealers, other internal processes to improve business metrics such as conversion, quality work, generating revenue for business, etc
Oversaw employee schedules to manage punctuality and absences, avoiding work disruptions.
Facilitated training sessions for new staff members on relevant operational topics.
Organized meetings with stakeholders to discuss business objectives, strategies, and plans.
Conducted regular performance reviews for staff members and provided feedback for improvement.
Provided direction and guidance to team members on project completion timelines.
Assisted in the development of departmental budgets and monitored spending within budget limits.
Monitored employee attendance records to ensure compliance with company policy.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Scheduled meetings between internal teams and external stakeholders when necessary.
Prepared reports summarizing operational results against established goals and objectives.
Created and managed budgets for operational departments and monitored progress against goals.
Investigated customer complaints related to product and service quality or delivery issues.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Hired and onboarded team members to meet immediate and expected demand.
Coordinated with HR to recruit, train, and retain staff.
Streamlined workflow processes to reduce costs and increase efficiency.