Pooja Suvarna
Dombivali
Summary
Hardworking professional with expertise in inventory management. Customer focused and driven, takes initiative with overall ownership of all inventory. Navigates pressure with ease to meet tight deadlines.
Overview
9
9
years of professional experience
Work History
Deputy Manager of Operations
CARS24 SERVICE PVT LTD
Mumbai
08.2017 - Current
- Worked in used car Industry Segment .
- Managing and supporting Maharashtra and Goa Inventory Liquidation
- Supporting business of company and channel partner to grow the business
- Coordination with various department like Finance , Tech , Loan , retail and sales to smooth the process flow of work .
- Inventory auctions .
- Fraud detection / Investigation .
- Managing Channel partner escalation / grievances etc .
- Actively participate in team work and help each team member to close their deal on good and beneficial terms
- Focuses on new insights about dealers, other internal processes to improve business metrics such as conversion, quality work, generating revenue for business, etc
- Oversaw employee schedules to manage punctuality and absences, avoiding work disruptions.
- Facilitated training sessions for new staff members on relevant operational topics.
- Organized meetings with stakeholders to discuss business objectives, strategies, and plans.
- Conducted regular performance reviews for staff members and provided feedback for improvement.
- Provided direction and guidance to team members on project completion timelines.
- Assisted in the development of departmental budgets and monitored spending within budget limits.
- Monitored employee attendance records to ensure compliance with company policy.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Prepared reports summarizing operational results against established goals and objectives.
- Created and managed budgets for operational departments and monitored progress against goals.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Hired and onboarded team members to meet immediate and expected demand.
- Coordinated with HR to recruit, train, and retain staff.
- Streamlined workflow processes to reduce costs and increase efficiency.
Sales Executive
Car Trade service pvt ltd
Mumbai
08.2015 - 06.2017
- Generating leads
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Utilised financial statistical data to evaluate sales information.
- Shared new products and promotions with customer to encourage sales.
- Handled customer returns, refunds and exchanges at customer service desk.
- Operated register to process payments via cheque, cash and cards.
- Set up temporary sales structures at markets to attract new customers.
- Met sales targets through proactive promotion and excellent customer service.
- Advised customers on product range, price, delivery, warranties and product use.
Education
BCOM - Commerce
Mumbai
Mumbai03-2014
Skills
- Escalation and Grievance Management
- Customer Service
- Process Improvement
- Inventory Management
- Coordination
- Team Management
- Problem-Solving
- Communication Skills
- Multitasking
- Cost Reduction
- Logistics Management
- Teamwork and Collaboration
- Team building
- Team Leadership
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
kanada
Beginner
A1
tulu
Beginner
A1
Timeline
Deputy Manager of Operations
CARS24 SERVICE PVT LTD
08.2017 - Current
Sales Executive
Car Trade service pvt ltd
08.2015 - 06.2017
BCOM - Commerce
Mumbai
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