POOJA S V

client: JPMorgan Chase & Co. (1/2026 – present)

• Managed application observability using Dynatrace, Splunk, and Grafana.
• Developed dashboards, alerts, and monitoring reports to enhance application visibility.
• Performed incident response, RCA, SOD checks, change management, and problem management.
• Supported production and non-production deployments using Jenkins.
• Worked with Kubernetes-based applications and production health monitoring.
• Collaborated with application teams to resolve production issues.
• Improved operational efficiency through SRE process improvements and monitoring enhancements.

client: Tryg insurance (January 2025 – January 2026)

• Administered the AppDynamics Controller.
• Configured Java, .NET, and Machine Agents.
• Created dashboards, health rules, alerts, and policies.
• Onboarded new applications into AppDynamics.
• Troubleshot and resolved AppDynamics agent configuration issues to ensure seamless monitoring.

client: Albertsons Pharmacy (2022 – 2024)

• Supported production incidents and release activities.
• Monitored applications using Grafana, Prometheus, and AppDynamics.
• Developed dashboards and alerting solutions.
• Configured Grafana Agent and monitoring exporters.
• Supported Kubernetes deployments and Docker image management.
• Monitored system performance and reliability with tools, maintaining optimal application uptime.
• Implemented automated deployment processes to enhance efficiency and reduce manual errors in production environments.