Summary
Overview
Work History
Education
Skills
INTREST
Timeline
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pooja tiwari

New Delhi

Summary

Dynamic professional with a proven track record in client relationship building and sales proficiency, honed across roles at leading firms including Vodafone Idea Pvt Ltd. Expert in leveraging interpersonal and written communication skills to exceed performance metrics and drive business growth. Specializes in streamlining processes to enhance operational efficiency, demonstrating a keen ability to minimize expenses and optimize profits.

Overview

6
6
years of professional experience

Work History

Showroom Assistant

Bathline Sensations
01.2024 - Current
  • Greeted customers and prospects upon showroom entry.
  • Maintained showroom samples and catalog libraries for customer viewing.
  • Asked open-ended questions to ascertain what types of products or services customer required.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.

Quatation Excutive

Bathline Sensations
04.2022 - 01.2024
  • Identified trends and assessed opportunities to improve processes and execution.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Interviewed, recruited and trained new onboarding candidates.
  • Prepared annual data to determine metrics for operational performance.

Relationship Manager

Vodafone Idea Pvt Ltd
03.2021 - 03.2022
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Telecaller Executive

Vega Corporate Services Pvt. Ltd., New Delhi
02.2020 - 03.2021
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
  • Handled approximately [Number] inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.

Retention Executive

Mas Callnet India Pvt. Ltd., India, New Delhi
01.2019 - 02.2020
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared annual data to determine metrics for operational performance.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Located bottlenecks to streamline existing processes.

Education

Bachelor of Arts - OPEN

Indira Gandhi National Open University
B.A. HINDI HONOURS
04-2020

10th +12th Paas From CBSE BOARD

Govt Girls Senior Secondary School
Sarita Vihar New Delhi
05-2016

Skills

  • Refreshments coordination
  • Telephone etiquette
  • Interpersonal and written communication
  • Sales expertise
  • Order management
  • Client relationship building
  • Client relationships
  • Strong organization
  • Sales proficiency

INTREST

PHOTOGRAPHY 

MAKING VIDEOS 

LISTENING MUSIC 

WATCHING MOVIES 

Timeline

Showroom Assistant

Bathline Sensations
01.2024 - Current

Quatation Excutive

Bathline Sensations
04.2022 - 01.2024

Relationship Manager

Vodafone Idea Pvt Ltd
03.2021 - 03.2022

Telecaller Executive

Vega Corporate Services Pvt. Ltd., New Delhi
02.2020 - 03.2021

Retention Executive

Mas Callnet India Pvt. Ltd., India, New Delhi
01.2019 - 02.2020

Bachelor of Arts - OPEN

Indira Gandhi National Open University

10th +12th Paas From CBSE BOARD

Govt Girls Senior Secondary School

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pooja tiwari