Pooja T M
Senior Operations Coordinator
Bengaluru,KA
Summary
Personable offering Over 10 years of experience. Willing to go extra mile and treat customers with high levels Contact of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Operations Coordinator
Acko
Bengaluru, Karnataka
09.2021 - Current
- Handling Vendor management which facilitate and maintain relationships between our
organization and vendors - Devised processes to boost long-term business success and increase profit levels.
- Spearheaded department training for appraisals of new components.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Helped build and review master service agreements for work eligibility.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Taken responsibilities as acting Shift In charge to handle team
Operations Coordinator
Social Mojo
Bengaluru, KA
08.2016 - 05.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Provided direction and guidance to internal teams in order to achieve targets.
- Worked with vendors to make purchases and reconcile invoices.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Oversaw day-to-day operations of large teams across several sites.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Senior Customer Service Associate
HiPower Support Center Pvt Ltd
Bengaluru, Karnataka
09.2014 - 06.2016
- Listened to customers' questions and concerns to
- Skills provide answers or responses
- Handled emails and calls to resolve customer
- Customer Relations Concerns
- Handled chat with US Clients to resolve escalated
- Excellent emails
- CRM Assisting and supporting team in achieving their
- Excellent targets
- Handled client calls once in a week fo update on
- International sales Support weekly reports
- Excellent Ensuring the KPls are meeting the agreed SLAS and process fairs as per client expectations
- Complaint resolution Maintaining & ensuring stringent adherence to
- Very Good quality standards, identifying gaps and opportunities
- Creative problem solving Assessing the customer feedback, evaluating areas
- Very Good of improvements & providing critical feedback to the associates on improvements and achieving
- Administrative support higher customer satisfaction metrics.
Senior Customer Service Officer
Convergys, AT&T
Bengaluru, Karnataka
11.2012 - 04.2014
- Very Good Responded to Customer inquiries and queries to provide thorough and speedy resolutions
- Recordkeeping strengths Provided excellent customer service by efficiently
- Very Good resolving issues and responding to inquiries
- Helping the customer to avail the benefits and new
- Training development offers to there Account aptitude Customize the package as per the cUstomers need
- Excellent Retaining the customerbyoffering additional benefits
- Professional telephone
- Ensure that all customer escalations and complaints demeanor are managed to excellent professional standards
- Very Good
Senior Executive
AegisITPL
Bengaluru, Karnataka
11.2011 - 11.2012
- Aligned organizational objectives with company
- Zendesk mission, increasing revenue, profit and business
- Very Good growth by collaboratively developing integrated strategies
- Responded fo overseas cUstomers issue over the
- Languages telephone
- Helping a customer in order to place any Hrder till the order gets delivered nglish
- Excellent
- Communicating with the transport facility and make
- Hindi Sure customer receives the product on time
- Guiding the customer to get the proper contact
- Excellent with the technical experts for the further services
- Kannadaa Taking care of the replacement of the system under the policy of company
- Excellent
Senior Officer - SAP
ICFAI University
Bengaluru, Karnataka
07.2007 - 01.2011
- A team of students
- Asist student individuallyorin group with developing academic career and personal or social skills goals and business plans
- Consulfant and collaborate effectivelywith parents guardians regarding students with identifiable concerns and needs
- Deliver presentations for enquiry generation and admissions .Had Liaison which school college authorities conducts group presentation and collect data
- Council, inform, educate, student / parents about various course offered and guide them to join various courses
- Used coordination and planning skills to achieve results according to schedule.
Sales Coordinator
Reliance Life Insurance Company
Bengaluru
01.2006 - 06.2007
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Set up appointments with potential and cUrrent
- Customers fo promote new products and services
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Forged and nurtured impactful relationships with
- Customers to cultivate loyalty.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
Customer Support Executive
24/7 Customer
Bengaluru, KA
04.2004 - 12.2005
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Education
GED -
Gundi Mahadevappa High School
Davangere 06.1997 - 03.1998
High School Diploma -
Mothiveerappa College
Davangere 06.1998 - 04.2000
B.com - Accounts
Karnataka State Open University
Davangere 06.2000 - 05.2003
Skills
Project development and life cycle
Work flow planning
Supply chain distribution
Risk analysis and management
Management information systems
Business planning
Operations management
Superb time management skills
Staff Management
Google sheet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Coordinator
Acko
09.2021 - Current
Operations Coordinator
Social Mojo
08.2016 - 05.2021
Senior Customer Service Associate
HiPower Support Center Pvt Ltd
09.2014 - 06.2016
Senior Customer Service Officer
Convergys, AT&T
11.2012 - 04.2014
Senior Executive
AegisITPL
11.2011 - 11.2012
Senior Officer - SAP
ICFAI University
07.2007 - 01.2011
Sales Coordinator
Reliance Life Insurance Company
01.2006 - 06.2007
Customer Support Executive
24/7 Customer
04.2004 - 12.2005
B.com - Accounts
Karnataka State Open University
06.2000 - 05.2003
High School Diploma -
Mothiveerappa College
06.1998 - 04.2000
GED -
Gundi Mahadevappa High School
06.1997 - 03.1998