Pooja Tomer

Zscaler proxy migration-£23860

• Provided required support on Zscaler proxy migration activities from HCL managed Zscaler environment to Vodafone managed Zscaler environment
• Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results
• Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members
• Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments
• Communicated project updates to stakeholders at all levels.

Splunk and Carbon Black remediation- £ 42,031.43

• Provided required support to remediate devices out of SOC coverage (Carbon Black and Splunk).
• Communicated project plans and progress to key stakeholders and project contributors.

Cloudwatch Deployment - £ 26,230

• Monitored and tracked project progress to support timely completion.
• Deployment and Configuration of Cloudwatch in AWS environment for workload Analysis to support in cost optimization program.
• Lead a cross functional team to achieve project requirements, deadlines and schedules.
• Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholder.

Dynatrace Deployment - £ 50286

• Analyze, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives

SCCM Migration

• SCCM New Environment Creation and Decommission of Existing environment
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

Bombardier (WIN 10 Migration)

• Planned, designed, and scheduled phases for large projects.
• Maintained open communication by presenting regular updates on project status to customers.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed and implemented strategic project plans to meet business objectives.

Otsuka(Network Transition)

• Monitored project progress, identified risks and took corrective action as needed.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Updated customers and senior leaders on progress and roadblocks.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Resolved staff conflicts and identified potential areas of improvement.

• Requirement gathering: Initiate the discussion for customization of the survey tool, assist product team on documentation of user stories
• Client Management: Connect with internal stakeholders and clients for updates, reporting and coordination
• Schedule review calls to drive the project towards successful implementation
• Documentation: Maintenance of User stories, SOPs, SOW, PIDs, BAU, risk registers, Project plan, scheduled reports
• Investigating basic environmental compliance issues, suggests corrective actions to ensure that issues are handled in a timely and cost-effective manner
• Participate in Scrum ceremonies and maintain minutes on SharePoint for reference
• Deployment: Coordinate for timeframes and pre-requisites for UAT and Production environment
• Post-Production deployment supports Infra teams for any queries
• Understanding of ServiceNow platforms key concepts.

• Providing first-level technical support to customers for Samsung devices
• Resolving software related issues like - Email sync issues, guiding end-users for specific settings and personalized settings in the devices
• Assisting with internet/WIFI related issues, by correct configuration of settings and network status
• Logging and managing the incident tickets
• Performed RCA and document for the knowledge base
• Tools used – Smart7, Awaya.