Pooja Udoshi
SAP FICO consultant
Bagalkot
Summary
SAP FICO Consultant with experience in technical analyses and resolving SAP product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
SAP Product Support Engineer
RLABS for Client SAP Labs
11.2021 - 11.2024
- Researched and identified solutions to technical problems.
- SAP Product Support for components under SAP CO module: CO Overheads management, Settlement, Profit Centre Accounting, Cost Centre Accounting, Budgeting etc
- Provided remote support for global customers, navigating time zone differences to ensure prompt assistance when needed.
- Conducted root cause analyses on recurring issues, implementing preventive measures that mitigated future occurrences.
- Assisted in the creation of knowledge base articles and FAQs, making it easier for customers to find answers independently while reducing ticket volume for the support team.
- Incident processing- issue identification, analyses, documentation, Debugging, provide solution, Co-ordination with development team, creating KBAs, Expert Chat Support
- Environment – SAP R/3, ECC and S/4 HANA
Application Development Analyst - SAP FS Deposits Management domain
Accenture
02.2014 - 04.2017
- SAP ABAP consultant worked primarily in SAP FS Banking Deposits Management for a UK based Banking Client (post migration Application Support) Handling Savings Accounts - Analyze customer reported issues and project requirements, perform root cause and impact analysis, documentation, author and review technical specifications, Unit test documents, Test scripts and Code review
- Provide Root Cause analysis -ABAP Debugger, Application Logs, Code Optimizer, SQL Trace, Transport management, Scheduling background jobs, Incident, Problem & Change management processes
- Co authored code fixes and enhancements for inclusion in future code releases and patches.
- Created Knowledge base articles, conducted Knowledge transfer sessions.
Education
MCA -
R.V. COLLEGE OF ENGINEERING
Bengaluru, India 01.2011 - 01.2014
BCA -
BVVS BASAVESHWAR SCIENCE COLLEGE
Bagalkot, KarnatakaSkills
Teamwork and collaboration
Problem-solving
Technical issues analysis
Incident management
Teamwork
Analytical thinking
Application support
Verbal and written communication
Personal Information
- Date of Birth: 04/29/90
- Marital Status: Married
Timeline
SAP Product Support Engineer
RLABS for Client SAP Labs
11.2021 - 11.2024
Application Development Analyst - SAP FS Deposits Management domain
Accenture
02.2014 - 04.2017
MCA -
R.V. COLLEGE OF ENGINEERING
01.2011 - 01.2014
BCA -
BVVS BASAVESHWAR SCIENCE COLLEGE
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