Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Personal Traits
Fitness Enthusiast, Travelling
Timeline
Generic
Pooja V

Pooja V

Financial Technology, Data Analysis
Bangalore

Summary

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Enhancement Process Manager

LSEG
03.2023 - Current
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
  • Evaluated and implemented new process enhancements for continuous improvement opportunities, staying current advancements of the new process
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
  • Contributed significantly towards achieving company goals through strategic planning, implementation of LSEG values , and alignment with business objectives.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Fostered a culture of collaboration among team members by promoting open communication channels and encouraging idea sharing for optimal problem-solving strategies.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.

Team Leader

Thomson Reuters Corporation/LSEG
02.2019 - 03.2023
  • Team Management: Responsible for managing a team of 12 members in the world of Indices
  • Identifying new talents and motivating in achieving their best, aligned with the organizational goals and helping in their career development
  • Performance Management of team including drafting personal development plan, coaching, mentoring and motivating, objective setting, monthly one to one reviews, midyear and annual performance appraisal
  • Stakeholder Management: Managing various stakeholders within the organization as well as outside the organization
  • Anticipating the challenges based on the customer requirements and the resources available within the organization
  • Efficient Resource utilization and anticipation
  • Change management: Effective Change management within the team
  • Maintaining the issue logs and coming up with tactical or strategic solutions by coordinating with respective support group
  • Project management: Thorough review of project specifications, complete necessary UATs and thereby ensure all project commitments are met
  • Proficient in utilizing the Power BI Tool for the Continuous improvements within the team
  • Keeping constant eye on productivity, quality metrics and identify areas for improvements then coming up with necessary trainings programs
  • Responsible for Reference and pricing Data Management for North American Derivatives Trading on different Premium Exchanges such as CME Group of Exchanges (CME, CBOT, NYMEX, COMEX), OPRA, Inter Continental Exchange US, One Chicago, etc
  • Interacting with the prospective clients (Citi Group, Morgan Stanley, Deutsche Bank, JP Morgan, Nomura, Goldman Sachs, etc.) to understand their business requirements and providing Data/product related information
  • Responsible for data analysis and validation (which includes settlement validation and the daily trade summary) and delivering the same accurately and in timely manner
  • Identifying operational issues and plans to address them
  • Identify opportunities for Quality and Coverage improvements, raise Data Enhancements and work towards delivering them
  • Managing clients and internal escalations
  • Responsible for the quality checks of Corporate Action for Equity Options across US and Chicago Regions
  • Responsible for maintaining Data quality (accuracy, timeliness and completeness) that is being provided to all the clients through different channels and proactively identifying and resolving problems that may impact the clients
  • Actively involving in tracking the issues and assessing the preventive measure to be in place
  • Conducting training for new Team members within the department
  • Preparing training document for new joiner's of the team
  • Preparing process documentation and maintenance of the accurate and timely upgradation of MOW
  • Working with business analysts and exchange managers to implement any changes in the product or process through new projects
  • Actively tracking the various metrics and presenting the same to the management forum
  • Conducting analysis of progress and held monthly meetings regarding the metrics
  • Awarded with many bronze, silver and gold awards for day one projects and performance
  • Awarded as star of the month for excellence in performance and in handling the client queries and delivering exceptional results
  • Worked on various projects and CEs to enhance the quality of the products to meet the customer expectation
  • Won 2nd Prize for site level Project Presentation as a Team
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

MBA - Finance and HR

CMR Institute of Management Studies
01.2011 - 01.2013

BBM - undefined

Seshadripuram Degree College
01.2008 - 01.2011

10+2 - undefined

Seshadripuram College
01.2006 - 01.2008

10th Std - undefined

Air Force School (CBSE)
01.2005 - 01.2006

Skills

    Quality & service

    Business process reengineering

    Multitasking Abilities

    Talent Acquisition

    Project Management

    Risk Management

    Data Analysis

    Adaptability

    Problem-solving abilities

    Team building

    Process Optimization

Accomplishments

  • Awarded with many bronze, silver and gold awards for day one projects and performance.
  • Awarded as star of the month for excellence in performance and in handling the client queries and delivering exceptional results.
  • Worked on various projects and CEs to enhance the quality of the products to meet the customer expectation.
  • Won 2nd Prize for site level Project Presentation as a Team.

Personal Information

  • Date of Birth: 08/15/91
  • Nationality: Indian

Personal Traits

  • Leadership Qualities
  • Data management
  • Team liaison
  • Project Management
  • Process Implementation and Management
  • Client assessment and analysis
  • Efficient Capacity planning
  • Exceptionally talented at devising appropriate goals
  • Good knowledge of measurable tasks
  • Hard working
  • Ability to quickly acquire and learn new things
  • Enthusiastic and competitive
  • Good communication and interpersonal skills
  • Ability to plan and prioritize work
  • Ability to finish the assigned tasks with accuracy and timeliness
  • Multi-tasking

Fitness Enthusiast, Travelling

In free time, I love spending time in Gym. I also like exploring new places and their cultures.

Timeline

Enhancement Process Manager

LSEG
03.2023 - Current

Team Leader

Thomson Reuters Corporation/LSEG
02.2019 - 03.2023

MBA - Finance and HR

CMR Institute of Management Studies
01.2011 - 01.2013

BBM - undefined

Seshadripuram Degree College
01.2008 - 01.2011

10+2 - undefined

Seshadripuram College
01.2006 - 01.2008

10th Std - undefined

Air Force School (CBSE)
01.2005 - 01.2006
Pooja VFinancial Technology, Data Analysis