Pooja Vikas Pawar
Mumbai
Overview
11
11
years of professional experience
Work History
Assistant Manager (Data analysis & CRM)
Reliance Retail Pvt. Ltd
Ghansoli
03.2021 - Current
- Managed customer relationships across various platforms to enhance satisfaction and retention
- Developed and executed personalized CRM strategies to boost customer loyalty and engagement
- Monitored customer interactions and feedback to identify trends, areas for improvement, and manage grievances, including social media and consumer forum issues
- Utilized CRM tools (e.g., Salesforce, HubSpot) to track customer behavior, preferences, and purchasing patterns
- Provided CRM support to cross-functional teams, ensuring consistent communication and service delivery
- Coordinated with format and customer care teams to resolve customer issues effectively
- Conducted customer data management, including data quality checks and segmentation for targeted marketing campaigns
- Prepared daily, weekly, and monthly reports, including sales reports, conversion reports from marketing activities, and performance metrics analysis
- Created trackers and report templates tailored to process requirements
- Designed analysis reports with graphical and tabular presentations to support strategic decision-making
- Scheduled and managed email, SMS, and tele calling campaigns to support marketing initiatives
- Collaborated with sales, marketing, and support teams to ensure alignment and effective execution of campaigns
- Provided training and support to teams on CRM systems and data insights to enhance operational efficiency
Purchase Executive (Import and Domestic)
Catwalk Worldwide Pvt. Ltd.
Lower Parel
01.2019 - 07.2020
- Making Purchase orders as per requirements
- Coordinating with forwarders and CHA
- Arranging Documents related to Custom Clearance
- Maintaining purchase order list
- Looking after delivery on time
- Preparing reports on purchase import
- Maintaining track from import purchase to inward in warehouse
- Follow up with vendors regarding orders
- Making all import and related vendor payment through bank
MIS Executive
ICICI Bank Ltd
Andheri
06.2015 - 01.2019
- Reconciling FI bills to be paid to FI vendors
- Analysis of cost sheet and FI through APS
- Preparation of CPC location wise Dashboard for pan India
- Managing payment of FI bills for all the product on pan India basis
- Preparing daily MIS report of FI bill reconciliation
- Making report of FI bill hard copy received & pending status
Accounting/Back office support
Yash Cotton Corporation
Bhiwandi
04.2014 - 05.2015
- Making Purchase Invoices and giving Barcodes
- To respond quickly and efficiently to all incoming sales orders
- Receiving order and recording entries in software
- Recording barcode entries and forwarding to dispatch department
- Maintaining records of sales and dispatch
- Preparing Sales Challan and Sales Invoices
- Preparing Transport Challan and GatePass in Software
- To update Stock List and send it to Agents and Head Office
- Co-ordination with customers, agents and wholesalers
- Co-ordination with dispatch departments for order and timely dispatch
- Providing dispatch and other details to agents, customers
- To prepare required Sales Reports
- Sending samples to Agents or Customers as per requirement
Customer Re-presentative
Bharat Diamond Bourse
Bandra Kurla Complex
- Responding customer calls
- Forwarding customer complaints to Control room
- Follow up of customer complaints
- Maintaining records of stock and giving updates to control room
Education
PGDM -
L N Welingkar Institute
01.2020
B.M.S -
Karmaveer Bhaurao Patil College
01.2013
H.S.C -
E B Madhavi College
01.2010
S.S.C -
I E S Navi Mumbai High School
01.2008
Skills
- Willingness to learn
- Team facilitator
- Good grasping ability
- Always ready to learn new things
- Like to work in a group
- Advance Excel Certification
- Office Automation Suite: MS Word, MS PowerPoint, MS-Access
- Internet
- Customer data management
- CRM strategy development
Hobbies and Interests
- Listening Music
- Travelling
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 11/29/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced
C1
Marathi
Proficient
C2
Hindi
Advanced
C1
Timeline
Assistant Manager (Data analysis & CRM)
Reliance Retail Pvt. Ltd
03.2021 - Current
Purchase Executive (Import and Domestic)
Catwalk Worldwide Pvt. Ltd.
01.2019 - 07.2020
MIS Executive
ICICI Bank Ltd
06.2015 - 01.2019
Accounting/Back office support
Yash Cotton Corporation
04.2014 - 05.2015
Customer Re-presentative
Bharat Diamond Bourse
PGDM -
L N Welingkar Institute
B.M.S -
Karmaveer Bhaurao Patil College
H.S.C -
E B Madhavi College
S.S.C -
I E S Navi Mumbai High School
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