Pooja vishandasani
Thane
Summary
Proactive Team Leader with expertise in developing training programmes that enhance performance and problem-solving capabilities. Implements training manuals to elevate competency and drives efficiency through adaptable workflows and new technologies. Skilled in managing customer complaints and ensuring positive experiences through effective communication and collaboration, achieving operational goals and maintaining service quality.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Amazon warehouse
problem soled
Thane, Maharashtra
10.2021 - 07.2025
- Achieved service time and quality targets.
- Met schedule using excellent planning and coordination skills.
- Adapted workflow to align with business needs, enhancing operational effectiveness.
- Adapted to new technologies quickly, learning and utilising for maximised efficiency.
- Assumed additional responsibilities to support team objectives. to aid team success.
- Resolved complaints through calm communication and effective problem-solving, maintaining customer satisfaction.
- Developed a comprehensive training manual on problem-solving methods, raising the team's competency levels.
- Developed excellent working knowledge of industry trends and improvements in processes.
teleperformance
BOP ( HDFC insurance agent )
Thane, Maharashtra
04.2018 - 03.2020
- Collaborated with team members to achieve target results.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
shimla hotel billing counter job
billing telly
Thane, Maharashtra
12.2016 - 02.2018
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
handling beauty parlour
handling customer
Thane, Maharashtra
06.2015 - 12.2016
- Resolved customer complaints through calm, clear communication and effective problem-solving, enhancing customer satisfaction.
- Achieved service time goals by streamlining workflow processes, ensuring timely service delivery.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
pooja pathology lab
reception and lab repoter
Thane, Maharashtra
02.2014 - 04.2015
- Received, labelled and packed specimens correctly for analysis.
- Classified blood samples by type to maintain organisational systems.
- Set up, cleaned and maintained laboratory equipment for optimal use and accurate results.
- Wore personal protective equipment while adhering to health and safety protocols in the laboratory.
Education
Bachelor of commerce -
DNYANASADHANA COLLEGE (ycmou)
Thane, MH01-2022
SSC -
R.J THAKUR SCHOOL
Thane, MH01-2016
Skills
- Workflow optimisation
- Process improvement
- Data entry
- Customer service
- Complaint management
- Problem solving
- Team collaboration
- Team leadership and motivation
- Team building
- Leadership
- MS Office Suite
Languages
Marathi
Upper Intermediate
B2
English
Intermediate
B1
Hindi
Advanced
C1
Timeline
Amazon warehouse
problem soled
10.2021 - 07.2025
teleperformance
BOP ( HDFC insurance agent )
04.2018 - 03.2020
shimla hotel billing counter job
billing telly
12.2016 - 02.2018
handling beauty parlour
handling customer
06.2015 - 12.2016
pooja pathology lab
reception and lab repoter
02.2014 - 04.2015
Bachelor of commerce -
DNYANASADHANA COLLEGE (ycmou)
SSC -
R.J THAKUR SCHOOL