Pooja Yadav

Amdocs

Project : AT&T.

Team : OMS Fallout

Project Platform : Clarify CRM 8.1.1, OMS & Exception Manager

Job Profile:

· Good exposure and experience on AT&T Applications, Amdocs CRM (Customer Relationship Manager),PST (Production Support Tool), EM(Exception Manager), BBNMS(Broadband Network Management System), OMS (Order Management System), and other Amdocs Applications.

· Root cause analysis for the customer and AT&T with the help of Application Tools like BBNMS, PST and OMS.

· Working on tickets raised for products and price plans issue of the customer which are changed due to internal error in the OMS.

· Create and Execute SQL queries to mine customer base for campaign effective reports.

· Resolving the Escalations as per priority and providing solutions to customer.

· Coordinating with different teams and clients for resolving the issues related to OMS Fallouts.

· Working on process to find OMS fallouts and exceptions, in case the order is stuck at point in the OMC life cycle.

Job Details:

* Transferring Telstra services such as PSTN lines, mobile, email service, internet service and broadband to its end users.

* Good commands of SAP tools like MAXIM, SIEBEL, WAS, ONDB.

* Worked on main frame applications Flex-cab MICA and ONDB.

* Interaction with Onshore team, Project manager for Issues/ Queries related to complex order

Responsibilities

~ Handling Escalation calls

~ Perform SME roll

~ Arranged Refresher Training for new joined

~ Handling Billing related issues

~ Troubleshooting issues related to Billing

~ Preparing MOM after every team meeting

~ Handling Team Events like Team dinner, Team outing and Team Parties