Pooja Yadav
Customer Support Executive
New Delhi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (TeamMate)
TaskUs
02.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Associate
IndiaBulls Housing Finance
07.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Accounting Assistant
BPO Convergence
09.2020 - 04.2021
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
Education
Bachelor of Arts - Political Science
Vivekananda College (DU)
New Delhi, India 04.2001 -
High School Diploma -
RSKV (Mandawali)
New Delhi, India 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative (TeamMate)
TaskUs
02.2022 - Current
Sales Associate
IndiaBulls Housing Finance
07.2021 - 01.2022
Accounting Assistant
BPO Convergence
09.2020 - 04.2021
Bachelor of Arts - Political Science
Vivekananda College (DU)
04.2001 -
High School Diploma -
RSKV (Mandawali)
04.2001 -
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