POOJA YADAV
Reconciliation Analyst
Mumbai,MH
Summary
Detail-oriented analyst specializing in inventory management and financial reconciliation. Demonstrated success in resolving discrepancies, resulting in improved accuracy and compliance. Strong organizational and multitasking skills complemented by a solid aptitude for technology. Prepared to tackle diverse challenges with expertise and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reconciliation and Inventory Analyst
Tata Consultancy Services Ltd.
Mumbai
04.2024 - Current
- Tracked inventory and maintained accounts to identify discrepancies.
- Conducted thorough research and investigation of all discrepancies.
- Updated accounts with accurate information to enhance precision.
- Strengthened financial operations through account reconciliations and robust financial reporting.
- Reconciled discrepancies efficiently, ensuring timely resolution.
- Resolved account reconciliation issues promptly to maintain accuracy.
- Analyzed and addressed inquiries related to accounts, enhancing customer service.
- Reviewed and reconciled checks monthly to uphold account accuracy.
Call Quality Analyst
Tata Consultancy Services Ltd.
Mumbai
11.2023 - 03.2024
- Monitored inbound and outbound calls regarding Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA).
- Identified calls that failed to meet standards and resolved underlying issues.
- Evaluated call behaviors for compliance with organizational priorities and regulatory policies.
- Ensured representatives consistently exceeded customer service standards.
Call Quality Analyst
Tata Consultancy Services Ltd.
Mumbai
06.2023 - 10.2023
- Monitored inbound and outbound calls for Call Forbearance Department compliance.
- Evaluated calls, providing actionable feedback and coaching to enhance agent performance.
- Maintained quality scorecards and dashboards for performance tracking.
- Ensured strict adherence to company policies during customer interactions, achieving high compliance levels.
- Conducted detailed analyses of recorded calls to identify improvement opportunities for agents.
Call Monitoring and Transcriptionist
Tata Consultancy Services Ltd.
Mumbai
06.2021 - 06.2023
- Monitored and transcribed customer service calls to ensure compliance with protocols.
- Demonstrated active listening skills and attention to detail during evaluations.
- Handled sensitive information with discretion, ensuring confidentiality at all times.
- Maintained proficiency in various audio formats for accurate transcription.
- Organized tasks efficiently while upholding a strong work ethic.
Education
Bachelor of Arts - Economics And English
Rizvi College of Arts, Science And Commerce
Bandra, Mumbai10-2020
Skills
- Inventory management
- Data analysis and financial reporting
- Reconciliation techniques
- Compliance evaluation
- Problem solving
- Attention to detail
- Determination and persistence
- Advanced Excel skills
- Power BI proficiency
Accomplishments
Star of the Month Award: Jan 2022 & Jan 2025
Elevate Wings Program (TCS): Aug 2024
Affiliations
- Professional cricket player at Mumbai Cricket Association (2013-2018)
Certification
Advanced MS Excel, Skill Nation
Certified Workshop: Power BI, Skill Nation
MS-CIT Certification: 94%
Typing Proficiency Certification- MKCL: 38 WPM, 99% accuracy
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Gujarati
Beginner
A1
Timeline
Reconciliation and Inventory Analyst
Tata Consultancy Services Ltd.
04.2024 - Current
Call Quality Analyst
Tata Consultancy Services Ltd.
11.2023 - 03.2024
Call Quality Analyst
Tata Consultancy Services Ltd.
06.2023 - 10.2023
Call Monitoring and Transcriptionist
Tata Consultancy Services Ltd.
06.2021 - 06.2023
Bachelor of Arts - Economics And English
Rizvi College of Arts, Science And Commerce
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