Pooja Yadav

• Coordinated venue logistics, transport schedules, and crowd movement during high-attendance IPL matches.
• Managed and supervised up to 40 volunteers and support staff per event.
• Served as a liaison between vendors, sponsors, and event management teams to ensure operational standards and safety compliance.

• Resolved 50+ daily customer queries related to billing, network services, and mobile plans.
• Maintained accurate documentation while complying with data protection and confidentiality protocols.
• Recognised for consistently achieving high customer satisfaction ratings.
• (BPO Contract)

• Assisted with kitchen operations, food safety compliance, and order preparation.
• Managed front-of-house tasks and coordinated delivery timing.
• Contributed to team performance in a high-paced, service-driven environment.
• (Part-Time)

Accurately operated tills, processed cash and card transactions, and provided assistance to customers with purchases and inquiries.

Supported the trading team by replenishing stock, managing product displays, and ensuring consistent on-shelf availability.

Maintained high standards of store presentation, cleanliness, and safety throughout trading hours.

Collaborated effectively with team members to meet daily targets and ensure a seamless customer experience.

Developed strong competencies in communication, teamwork, accuracy, and time management within a fast-paced retail environment.