Pooja Yadav
Kalyan East Thane
Summary
processing payments made by credit cards and checks, researching customer disputes and resolving their complaints by making necessary adjustments, and requesting correspondence that documents special payment arrangements.
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings.
Versatile Senior Officer experienced at planning, implementing and assessing work. Solid background with advanced skills in maintaining facilities, managing supplies, and developing strong teams. Seeking to apply years of experience to pursue a challenging position with room for advancement.
Overview
5
5
years of professional experience
Work History
Senior-Officer - RPM - credit card
HDFC Bank
Mumbai
09.2023 - Current
- Coordinated communication between clients, legal teams, and financial institutions.
- Researched discrepancies in account balances prior to settlement completion.
- Managed daily operations and workflow of agency activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Filed and maintained vendor records in accordance with established guidelines.
Jr - Officer - RPM - credit card
HDB Financial Service
03.2021 - 04.2023
- To remind customers on timely basis about their outstanding payments And to pay the same before its due date.
- To help team members to achieve their monthly targets
- To talk to customers to persuade them to either go for settlement or NDC (Negotiating payments).
- To clear CIBIL scores of customers through providing NDC
- Ensured daily updating feedback & new address/contact number in system.
- Resolve everyday Customer Query on telephone/email response
- Handle HDFC bank collection systems and update daily trails communicate with customers.
- Ensured generate PTP’S the same has to collect deposit within TAT &tracking on cheque payment clearance.
- 4.9 Year Experience in HDFC
- Managed customer inquiries and provided solutions for financial service needs.
Education
B. Com BBI - Banking & Insurance
Saket college
MaharashtraSkills
- Communication
- Customer Service
- Problem - Solving
- Time Management
- Leadership
- Performance tracking
- Team bonding
Languages
Hindi
First Language
English
Beginner
A1
Marathi
Beginner
A1
Languages Known
Hindi, English, Marathi
HOBBIES
Singing and Dancing., Leading a project., Do volunteer work., Participate in Outdoor Activities.
DECLARATION
I Hereby Declare That Information Furnished Above is True To The Best Of My Knowledge. Pooja Yadav
Timeline
Senior-Officer - RPM - credit card
HDFC Bank
09.2023 - Current
Jr - Officer - RPM - credit card
HDB Financial Service
03.2021 - 04.2023
B. Com BBI - Banking & Insurance
Saket college