Pooja Yeolekar

Work History

M/S SMARTSHIFT LOGISTICS SOLUTIONS

02.2021 - Current

Developing and sustaining solid relationships with key clients and realize their maximum growth potential
Make sure all documents is clear, accurate and valid
Manage incoming calls and emails and adhere to rigorous follow-up operating procedure
Address, resolve, and record any customer issues that arise pertaining to business growth
Acting as the main point of contact between key clients and internal teams
Detail out the Porter's offerings to the clients and understand their requirements
Build long term relationships with clients and resolve their queries.

M/S.SHREYAS SHIPPING AGENCIES PRIVATE LIMITED

06.2019 - 05.2020

Co-ordination with the Manufacturers
Co-ordination with the Shipping Lines Agencies
Checking all Import Documents
Arranging Bill of Lading and other related documents
Managing process of obtaining Delivery Orders for Goods delivery to Manufacturers
Arranging payments of Stamp Duty, CFS charges, Shipping Lines charges
Oversaw staff correspondence, record tracking and data communications, resulting in effective automation of office operations
Responded to telephone inquiries from clients, vendors and members of public
Met incoming customers and provided friendly, knowledgeable assistance
Helped senior clerical staff complete daily workloads
Enhanced customer satisfaction ratings by resolving issues efficiently
Maintained all office files, both electronic and hard copies
Generated shipment invoices, prepared packages and set up courier deliveries for customer.

M/S.NEX GEN INFRA LLP

05.2018 - 01.2019

Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
Encourage revenue growth by inspiring clients to purchase accessories and additional services
Reliable point of contact for each customer
Sending Timely intimation on required mails
Updating regular data in CRM
Timely follow up on with Vendors
To review and maintain possession documents
Making possession Flat Ready with in time line given to clients
Answering queries and complaints over calls
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Carried out day-day-day duties accurately and efficiently
Worked directly with departments, clients, management to achieve result
Contributed to team success by completing jobs quickly and accurately
Learned all required tasks quickly to maximize performance
Resolved issues quickly to maintain productivity goals
Monitored multiple databases to keep track of all company inventory
Developed new process for employee evaluation which resulted in marked performance improvements
Performed initial client assessment and analysis to begin research process.

M/S. CJ GROUP OF BUILDERS AND DEVLOPER LLP

06.2017 - 12.2018

Client Servicing (telephonic Queries & walk-in clients)
Giving Approvals on E- Marketing's Proposals
Updating regular data in CRM
Timely follow up on with Vendors
Sending Timely demands as per the Senior's instruction
Sending Timely intimation on required mails
Attending Customers for site visit
Documented daily work in lead development and successful sales
Received and processed executed customer agreements
Handled daily customer meetings, sales calls and account management tasks
Performed post-renewal tasks by booking orders, and maintained accurate records of renewal opportunities and contract records
Established and maintained client relationships through superb communication.

RELIANCE COMMUNICATIONS LIMITED

09.2013 - 12.2015

CUSTOMER CARE
Lead generation thorough different sources on the phone
Inbound and Outbound calls to customers Gathering market and customer information
Following up with customers
Answering customer queries
Captures all required information of the customer
Ensuring the database is segmented effectively for targeted marketing activities
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

M/S AGEIES LOGISTICS PRIVATE LIMITED

03.2013 - 08.2013

Reporting to Vice President
Supervising Field Managers
Timely follow up with customers and Area Managers
Updating regular data in Excel
Timely follow up on with Vendors
Complete daily workloads
Responded to telephone inquiries from clients, vendors and members of public
Gathered information to create Excel spreadsheets
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Handed client correspondence and tracked records to foster office efficiency
Answered inquiries concerning standardized policies, procedures and regulations.