Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Pooja Jain Singal

Pooja Jain Singal

Ghaziabad

Summary

B.Com graduate from Delhi University with an Advanced Diploma in German Language from Hansraj College and a B1 Certificate from Max Müller Bhavan. Proficient in English and German communication, writing, and teaching, with practical experience at Ryan International School. Seeking roles in teaching, translation to utilize bilingual skills and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Regional Customer Service Manager

M 5 Continent Logistics Solution (P) Ltd.
New Delhi
02.2023 - 02.2025
  • Assisted German-speaking clients with shipment tracking, customs clearance, and logistics queries.
  • Translated and interpreted calls, emails, and documents between German and English.
  • Resolved customer issues and escalations, ensuring timely delivery and client satisfaction.
  • Coordinated with operations and freight teams for smooth international shipments.

International Customer Service Manager

E-Com Shipping Solutions Pvt Ltd
New Delhi
04.2021 - 02.2023
  • Assisted European customers with their inquiries related to shipments status.
  • Coordinated with clearance agents situated at Frankfurt Airport for shipments' status.
  • Provide European clearing agents with documents required for Customs Clearance of shipments at Frankfurt Airport.

German Language Teacher

Ryan International School
Greater Noida
11.2018 - 03.2019
  • Taught German language to middle and senior school students.
  • Designed lesson plans and interactive learning modules.
  • Improved student performance through innovative teaching methods.
  • Conducted assessments, activities, and cultural sessions to enhance language learning.

Education

Advanced Diploma - German Language

Hansraj College
North Campus, Delhi University
07-2018

B1 Certificate - German Language

Max Müller Bhavan (Goethe Institute)
Delhi
11-2017

Bachelor of Commerce -

Delhi University
North Campus, Delhi University
10-2017

Skills

  • Translation
  • Teaching
  • Communication
  • Lesson planning
  • Curriculum design
  • Communication skills
  • Reporting and documentation
  • Classroom management

Certification

B1 German Language Certificate, Max Müller Bhavan (Goethe-Institut), Delhi

Languages

  • English, Fluent
  • German, Intermediate (B1)
  • Hindi, Native

Timeline

Regional Customer Service Manager

M 5 Continent Logistics Solution (P) Ltd.
02.2023 - 02.2025

International Customer Service Manager

E-Com Shipping Solutions Pvt Ltd
04.2021 - 02.2023

German Language Teacher

Ryan International School
11.2018 - 03.2019

Advanced Diploma - German Language

Hansraj College

B1 Certificate - German Language

Max Müller Bhavan (Goethe Institute)

Bachelor of Commerce -

Delhi University

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Pooja Jain Singal