Pooja Jogendra Sharma
Mumbai
Summary
Dynamic Customer Service and Sales Representative with proven expertise at Finmech Business Service. Skilled in CRM management and issue resolution, I excelled in fostering strong client relationships and efficiently handling high call volumes. My proactive approach and in-depth product knowledge consistently enhanced customer satisfaction and drove sales success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Sales Representative
Finmech Business Service
Navi Mumbai
06.2023 - Current
- Processed sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of product features and promotions.
- Collaborated with team members to improve customer service strategies.
- Answered customer inquiries regarding product features, availability, and pricing.
- Assessed customer needs to recommend appropriate products or services.
Customer Sales Representative
Sincetele
Navi Mumbai
03.2022 - 05.2023
- Processed sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of product features and promotions.
- Assisted customers with product inquiries and recommendations.
Education
B. Com - Plain
SRK VADKUN
Dahanu, India 07.2019 - 05.2025
Skills
- CRM management
- Issue resolution
- Call handling
- Sales transactions
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Customer Sales Representative
Finmech Business Service
06.2023 - Current
Customer Sales Representative
Sincetele
03.2022 - 05.2023
B. Com - Plain
SRK VADKUN
07.2019 - 05.2025