Pooja K
Quality and RMA Engineer
Bengaluru
Summary
Adept Quality and RMA Engineer with a proven track record at Mean Well India Electronics Pvt Ltd, enhancing product reliability and reducing returns by 30% through meticulous root-cause analysis and process improvement. Skilled in technical documentation and team training, I excel in leveraging equipment handling and schematic reading to drive compliance and product enhancements.
Overview
3
3
years of professional experience
Work History
Quality and RMA Engineer
Mean Well India Electronics Pvt Ltd
09.2021 - Current
- Enhancing product reliability by leading production team adhering company SOP's
- Conducted rigorous IPQC quality control checks, ensuring IPC guidelines are met internal and external quality standards.
- Articulate findings on production quality and mitigate production losses to a value of 45lakhs
- Periodic training of Production Operators to improve product and production reliability
- Perform advanced diagnostics on returned products to identify defects, working with engineers and product managers to find root causes and resolve issues.
- In-depth knowledge of understanding Power Supply Schematics and its technicalities to find root cause
- Created detailed reports on possible root cause and findings. Support customers to over come their application drawbacks and improve their design aspects.
- Maintain documentation for all RMA transactions, including product testing reports, customer communication logs, and return reason analysis.
- Played a key role in identifying a recurring defect in a major product line, leading to design modifications that reduced future returns by 30%.
- Hand on experience in handling Electronics Lab Equipments and to generate reports on FQC
- Member of Product Safety and other compliance: UL, TUV, Dekra and BIS
- Experience in handling factory inspections, take up audits and handle auditors queries and observations
- Communicate with Group safety teams to resolve pending variation reports and close all the pending action items
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
BANGALORE INSTITUTE OF TECHNOLOGY
Bengaluru, India 04.2001 -
Skills
Quality assurance controls
Technical reporting
Root-cause analysis
Process improvement
Technical documentation
Schematic reading
Equipment handling
Team Training
Product compliances
Timeline
Quality and RMA Engineer
Mean Well India Electronics Pvt Ltd
09.2021 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
BANGALORE INSTITUTE OF TECHNOLOGY
04.2001 -
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