Pooja K
Bangalore
Summary
Dynamic leader and quick learner with a proven track record at Flipkart, adept in enhancing operations and driving efficiency. Excelled in managing high-value projects, significantly improving buy-readiness and inventory management. Skilled in MS Excel and known for exceptional communication, I consistently ensure seamless workflows and Client Satisfaction.
Overview
4
4
years of professional experience
Work History
TEAM LEAD, OPERATIONS (Hyperlocal - Minutes)
Flipkart
11.2024 - Current
- Managing Master's of BGM, Grocery, Home and DBEFM.
- Monitoring Top 2500 FSN's BuyReadiness.
- Publishing BuyReadiness Reports across BU's.
- Creating Contracts and Getting the PO's Raised for the New Hyperlocal Selections.
- Daily Connect with Categories regarding Pending BuyReadiness Cases.
TEAM LEAD, OPERATIONS (Mobiles)
Flipkart
05.2024 - 10.2024
- Publishing Book Now and Instock Reports.
- Checking Instock at Zonal Level and Pushing PO's as per the requirements.
- Scheduling Book Now FSN's and all Open PO's as per the Orders, Instock and DRR.
- Checking Book Now cases in order to avoid Order Breaches and Customer Escalations.
- Getting New Launch and Book Now FSN's Inwarded timely to ensure products are Live on ATP.
- Resolving RO cases within the given TAT.
Senior Executive, Operations (BGM)
Flipkart
04.2023 - 05.2024
- Updating Masters shared by the brands
- PO Error Resolving
- Raising POs as per the requirement shared
- Vendor Onboarding (FKI and TAAS)
- Resolving QC Mails within TAT
- Getting ROs Approved within the given TAT in order to avoid Scheduling and Payment blocks
- Resolving Catalog Issues
- Sharing reports as per the Brands ask and Team's requirement
- Handling critical Scheduling and Inwarding
- Connected with respective teams and streamlined processes to ensure seamless workflow
Senior Executive, Operations (OneOps)
Startek
03.2022 - 03.2023
- Getting Open PO's Scheduled as per the Lead Time for assigned Top Brands
- Early and timely Inwarding in order to avoid escalations and TAT delays
- Publishing Reports as per the Brand's ask
- Monitoring Instock and RU Loss of Top Selling FSNs (Band 345)
- Getting in touch with Respective Brands and KAMs on a daily basis to get an update on stock availability
Senior Representative, Operations
Concentrix
10.2020 - 12.2021
- Managed escalations and resolved complex Technical issues to ensure customer satisfaction and retention
- Handled World-Wide customers via Live chats for quick resolution within the given TAT
- Hands-on experience on Zendesk tool
- Monitored and analyzed key performance indicators to identify Technical issues and provide resolutions for performance optimization
Education
BE - ECE
A.P.S College of Engineering
Bangalore07.2020
PUC - PCME
The National PU College
Bangalore07.2016
SSLC -
Shantiniketan Trust High School
Bangalore05.2014
Skills
- Strong Leadership Ability
- Quick Learner
- Excellent Communication
- Enthusiastic
- Technical Hands-on in MS Excel
- Flexible in Working Hours
Languages
- English
- Kannada
- Hindi
Timeline
TEAM LEAD, OPERATIONS (Hyperlocal - Minutes)
Flipkart
11.2024 - Current
TEAM LEAD, OPERATIONS (Mobiles)
Flipkart
05.2024 - 10.2024
Senior Executive, Operations (BGM)
Flipkart
04.2023 - 05.2024
Senior Executive, Operations (OneOps)
Startek
03.2022 - 03.2023
Senior Representative, Operations
Concentrix
10.2020 - 12.2021
BE - ECE
A.P.S College of Engineering
PUC - PCME
The National PU College
SSLC -
Shantiniketan Trust High School
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