Pooja Lokesh Devadiga

Led high-performance teams and drove operational excellence across multiple locations, with a focus on growth, team development, and customer satisfaction.

• Delivered a 20% YoY increase in store profitability and exceeded sales targets by up to 18% over budget, driving results through optimized staffing, strategic training, and performance-based incentives.
• Reduced employee turnover by 25% through a focus on internal growth, regular coaching, and a strong team culture. Led recruitment and onboarding for 16+ seasonal hires using Workday, organizing a district-wide hiring event and ensuring full staffing during peak seasons. Coached new hires and supported their professional growth.
• Ranked among the top 3 stores district-wide for revenue, KPIs, and employee engagement, consistently driving performance with clear expectations and a motivated team.
• Used Power BI to analyze and optimize KPIs, sales trends, and inventory performance, driving a 25% increase in sales per traffic and improving team performance with targeted weekly incentives.
• Increased customer satisfaction scores by 15% by implementing coaching programs focused on service excellence and empowering staff to resolve issues proactively.
• Enhanced visual merchandising to align with brand and seasonal strategies, increasing customer dwell time and engagement, directly contributing to £70k+ weekly revenue with conversion rates exceeding 16%.

• Drove £2M+ in quarterly sales, consistently exceeding targets by 22% YoY, with standout Black Friday performance. Managed individual sales performance using DASH software to track KPIs, stock levels, and best-selling products.
• Managed a team of 60+, including 3 floor managers and 4 supervisors, mentoring and developing 6 stylists into senior roles.
• Delivered weekly trade reports, analyzing store performance, YOY figures, and product trends, which were presented to the Store Director and District Manager. Provided actionable insights to improve operations.
• Enhanced data capture rate from 65% to 75%, driving customer retention through tailored product knowledge, sales techniques, and training programs for the team.

• Supervised and motivated a 30-person cross-functional team, driving a 14% YoY sales increase and consistently exceeding weekly targets with strong conversion rates.
• Delivered full-year financial targets 5 weeks ahead of schedule and achieved 99% in the 2023 360 Audit, reflecting operational excellence and compliance.
• Led recruitment, training, and performance coaching, improving team capability and earning outstanding feedback during global and HQ visits.
• Analyzed daily and weekly sales reports to optimize performance, identify revenue opportunities, and support underperforming team members with targeted coaching.

• Trained, mentored, and strategically rostered high-performing teams of up to 13 staff, consistently achieving sales targets across shifts.
• Set clear sales goals and implemented action plans to drive team performance and exceed daily objectives.
• Led end-of-day reconciliation processes with 90%+ accuracy, including till balancing and cash handling.
• Coached team on upselling techniques and POS system proficiency to maximize revenue and improve transaction efficiency.

• Increased sales by building strong customer relationships and providing excellent service. Achieved £200,000 in sales within the first 6 months, exceeding targets.
• Maintained high KPIs UPT 1.9 and ATV £90, showcasing strong performance.
• Provided exceptional customer service, meeting store targets consistently.

• Appointed as Business Development Officer at a tech startup with a 30-member team, overseeing sales and marketing for the flagship product Emvolio (portable vaccine carrier).
• Exceeded B2B revenue targets by 15% in FY 2020–21, closing major deals including a recurring order of 100+ units/month with a Sri Lankan healthcare company.
• Conducted market research to identify new opportunities in healthcare and tech sectors; prospected and qualified leads across India, Sri Lanka, and Bangladesh.
• Presented product demos to large clients, including a virtual pitch to the Department of Animal Husbandry, Govt. of Karnataka; consistently delivered high-impact presentations at industry events.
• Reported directly to the senior stake holders like CEO on sales performance and budget planning; developed and implemented profitability strategies to grow product adoption and long-term client partnerships.