Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

POOJA MEWARA

Ahmedabad

Summary

High-achieving professional enthusiastic about streamlining collections processes and improving billing procedures. Knowledgeable about non-payments, short pays, errors, and reporting requirements. Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued. Skilled professional inspired and motivated to help customers build financial independence.

Overview

8
8
years of professional experience

Work History

SR EXCUTIVE

HDB FINANCIAL SERVICE
AHMEDABAD
11.2017 - 08.2025
  • Developed strategic plans to enhance organizational performance and growth.
  • Managed customer accounts to facilitate timely collection of outstanding payments.
  • Communicated effectively with clients regarding payment terms and options.
  • Collaborated with team members to develop strategies for improving collections processes.
  • Trained new hires on company policies and effective collection techniques.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Answered customer questions regarding account discrepancies or problems.

Education

B.COM - Accounting And Finance

VISHWA VIDHYALYA
AHMEDABAD
04-2014

Skills

  • Collections strategy
  • Payment negotiation
  • Customer relationship management
  • Process improvement
  • Effective communication
  • Portfolio management
  • Time management
  • Collections oversight

Languages

Hindi
First Language
Gujarati
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

SR EXCUTIVE

HDB FINANCIAL SERVICE
11.2017 - 08.2025

B.COM - Accounting And Finance

VISHWA VIDHYALYA
POOJA MEWARA