Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Pooja Mishra

Bengaluru
Pooja Mishra

Summary

Data-driven CRM professional with 7 years of expertise in retention strategies, onboarding optimization, and customer segmentation. Proven track record in boosting engagement, reducing churn, and maximizing LTV through strategic automation and data-backed decisions.

Overview

7
years of professional experience

Work History

MediBuddy

Manager – Lifecycle Marketing & CRM
07.2024 - Current

Job overview

  • Led the strategy, execution, and analysis of CRM campaigns, ensuring seamless operations and revenue acceleration.
  • Achieved consistent MoM revenue growth, scaling from ₹20L (July) → ₹53L (Nov) → ₹77L (Dec) (3.85x growth in 6 months).
  • Implemented data-driven decision-making, optimizing customer journeys for higher engagement and retention.
  • Identified and doubled down on high-converting channels, leading to a significant reduction in CAC while improving ROI.
  • Boosted revenue contribution from automated journeys & triggers from 12-15% to 35%, enhancing retention.
  • Continuously experimented with new revenue streams and strategic growth levers to unlock additional revenue.

Betterhalf.ai

Retention Marketing Lead
07.2023 - 06.2024

Job overview

Betterhalf.ai:

  • Fueled 15-20% MoM DAU growth through strategic campaigns and user journey optimization.
  • Generated 15% revenue increase via user acquisition and monetization initiatives.
  • Boosted onboarding completion by 16%, driving retention and engagement.
  • Achieved 5% MoM AOV growth with targeted upselling and cross-selling.
  • Reduced churn with personalized drop-off journeys.

AstroZodiac:

  • Increased DAU by 10% in Q1 and Q2.
  • Boosted registration-to-payment conversions by 15% in 6 months.
  • Raised repeat users by 22% with effective retention strategies.
  • Contributed to new feature development in collaboration with the product team.

Motilal Oswal Financial Services Limited

Digital Marketing Manager
03.2022 - 06.2023

Job overview

  • Drove 20% AUM growth: Executed personalized campaigns and automation, boosting investor assets significantly.
  • Slashed Churn by 15%: Optimized engagement and retention funnels, reducing investor churn through targeted outreach.
  • Explored New Growth Channels: Identified untapped segments and executed digital campaigns, expanding market reach.
  • Applied Predictive Insights: Partnered with data science for upsell/cross-sell models, enhancing product adoption and revenue.
  • Cross-functional collaboration: Collaborated to refine offerings and elevate the overall investor experience, contributing to mutual fund growth.

Play Games 24x7 ( My11Circle)

Associate Retention Marketing
03.2020 - 02.2022

Job overview

  • Led User Life-Cycle Marketing Strategies for data-driven Customer Retention, achieving a 9% churn reduction in 3 months.
  • Drove a 30% monthly revenue increase through impactful Event-led Campaigns.
  • Conceptualized Early Retention strategy, contributing to a 12% M-1 Retention boost.
  • Developed a repeat user engagement strategy, resulting in a 10% monthly penetration increase.
  • Conducted A/B testing for audience reactivation with personalized communication and offers.
  • Successfully implemented Email Marketing, achieving a 20% average open rate and building a strong brand presence for My11Circle.

Bigbasket

Assistant Manager Marketing
09.2017 - 01.2020

Job overview

  • Led end-to-end campaign lifecycles, planning and executing initiatives for increased engagement and brand awareness.
  • Crafted compelling narratives and maintained consistent messaging across channels.
  • Utilized data-driven insights for optimization, adjusting strategies to maximize engagement.
  • Managed external agencies efficiently, overseeing budgets and measuring performance for optimal spend.
  • Leveraged tech tools like Moengage and Netcore for impactful onsite/offsite communications.

Education

WBUT

B.Tech
01.2017

University Overview

GPA: 7.81

MHS College

HSC
01.2012

University Overview

Percentage: 83%

DAV Public School

SSC
01.2010

University Overview

GPA: 9.2

Skills

  • Strategic Retention Planning
  • Data-Driven Campaign Optimization
  • Personalized Onboarding Strategies
  • Proactive Engagement Techniques
  • Loyalty Program Development
  • Churn Reduction Strategies
  • Clevertap/Moengage/Mixpanel

Timeline

Manager – Lifecycle Marketing & CRM

MediBuddy
07.2024 - Current

Retention Marketing Lead

Betterhalf.ai
07.2023 - 06.2024

Digital Marketing Manager

Motilal Oswal Financial Services Limited
03.2022 - 06.2023

Associate Retention Marketing

Play Games 24x7 ( My11Circle)
03.2020 - 02.2022

Assistant Manager Marketing

Bigbasket
09.2017 - 01.2020

MHS College

HSC

DAV Public School

SSC

WBUT

B.Tech
Pooja Mishra