Pooja Pandey

• Developed and executed Service Hardening automation to enforce security baselines, improve compliance, and reduce infrastructure vulnerabilities.
• Automated end-to-end provisioning of on-premises servers and image deployment processes using PowerShell and Ansible, significantly reducing deployment time and manual effort.
• Implemented Network Hardening activities through automated configuration management and validation using Ansible and PowerShell.
• Automated Operator Hardening processes to strengthen system security and ensure adherence to organizational security standards.
• Designed and maintained Backup and Restore automation workflows, improving recovery time objectives (RTO) and operational reliability.
• Automated NVIDIA driver installation, upgrade, and validation activities across server environments using PowerShell and Ansible.
• Analyzed Problem Records (PR) and implemented permanent automation fixes, enhancing platform stability and minimizing recurring incidents.
• Developed reusable Ansible playbooks and PowerShell scripts for efficient infrastructure lifecycle management and consistent configuration enforcement.
• Identified automation opportunities and standardized operational procedures, driving continuous improvement initiatives across environments.
• Worked closely with development, infrastructure, and operations teams within an Agile/Scrum framework, participating in sprint planning, backlog refinement, daily stand-ups, and retrospectives.

Technical Process Automation & Self-Healing Systems

• Led automation projects for 10+ accounts under Cloud & Infrastructure Services (CIS)
• Developed orchestrated automation solutions to enhance infrastructure efficiency and minimize manual intervention.
• Automated Windows Server maintenance, including patching, health checks, and performance monitoring.
• Integrated ServiceNow with Orchestrator for automated incident (INC), service request (SR), and change management using PowerShell & REST APIs.

CI/CD & Infrastructure Automation

• Designed and maintained CI/CD pipelines using Jenkins for automated deployments.
• Managed repository with Azure DevOps, implementing Git branching best practices to ensure seamless software development lifecycle (SDLC) adherence.
• Automated infrastructure health monitoring for CPU, memory, storage, and network usage, facilitating proactive issue resolution through automated ITSM ticketing.

User Access Management Automation

• Automated User Onboarding, Offboarding, and Access Management for Microsoft Active Directory (AD) and Exchange.
• Developed automation for distribution list management, streamlining creation, deletion, member updates, and ownership modifications.

Windows Server Automation

• Automated routine Windows server tasks such as server decommissioning, disk space reporting, VM management, and system performance tracking.

Network Automation

• Developed automated Cisco IOS upgrade solutions, ensuring seamless firmware updates and pre/post-upgrade validation checks.
• Implemented automated health checks for network devices, ensuring monitoring of key parameters such as latency, bandwidth, and uptime.

Automation Through Ansible Core, Ansible Tower & AWX

• Automate Linux, Wintel and AD-based cases through Ansible by using PowerShell.
• Deployed multiple automations by using Custom modules in Python and PowerShell.
• Implemented Ansible Tower & AWX to centralize automation management, ensuring role-based access control (RBAC) and job scheduling.
• Integrated Ansible Tower with ServiceNow for automated ITSM ticket generation and workflow automation.
• Automated security compliance checks using AWX, improving system governance and policy enforcement.