Pooja Rakesh Devadiga
Kalina, Santacruz
Summary
To obtain a challenging career with the progressive company that affords the opportunity to utilize my skills, persuasiveness , creativity and self motivational skills to further add in achieving long term career commitment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aramex Pvt ltd
08.2021 - 11.2023
- Responsible for handling multiple clients queries related to Interchanges/reconciliation
- Handling Online payment reconciliation for different countries
- Attending Team meetings with clients
- Preparing MIS for Payment gateway and MPOS
- Preparing MIS for chargeback for payment gateways
- Processing reconciliation for Arab national bank and American express and uploading same in Sap and sending credit notes to entities
- Reconciliation between Payfort /Bank and Walle reconciliation
- Handling issues and presenting trainings regarding team
- Weekly MIS and Monthly MIS for payment gateways and chargebacks are maintained
- Handling North America and Tunisia payments on real time basis
- Preparing Cash flow for North America and Tunisia entities
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Professional Specialist
Fiserv
04.2018 - 08.2021
- Handling US-POS online fraud transactions for visa and master for credit card transactions
- Set fraud for visa and master credit card transactions
- Process adjustment for those transactions where customer can receive credit in their account
- Group those fraud transactions as per their type of fraud (Moto, EMV chip card, Keyed transactions ,5542 (petrol pump trans)
- Check Fraud reporting for fraudulent transactions in Visa online
- Raise charge back for fraudulent transactions for visa and master card as per VCR updates
- Check Rejection charge back through EASE system
- Check representments and send those transactions to bank to post.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Team Leader
Insolutions Global Pvt ltd
06.2014 - 04.2018
- Settling Master, Visa and Rupay complaints from system
- File process of master ,rupay and visa from system which is posted from ban
- Generating credit to customer, Refund TTum from system
- Registering and Raising master and visa and rupay chargeback complaints from system
- Downloading and Attaching visa card documents from visa online
- Downloading and Attaching master card documents from mastercardconnect.com
- Downloading and attaching rupay Chargeback document from RGCS site
- Sending mails to Representment branches from system
- Sending mails to Fradulent customers to give F.I.R copy
- Generating & Downloading reports unreconciled reports of master and visa card
- Settle Force Reconciliation of master and visa card and sending report to bankers
- Generating Rupay card Journal Voucher from System
- Sending mails to customers and giving them proper status regarding refund
- Generating Visa and Master card Refund TTUM from system
- Generating outgoing of Master card and Visa card from the system
- Downloading IP_LOCATIONS from Arcot side for fraudulent transaction.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Accountancy - Accounting And Finance
Mumbai University
Dombivli, India04.2014
HSC - Commerce
Maharashtra State Board
Dombivli, India03.2011
SSC -
Maharashtra State Board
Dombivli, India03.2009
Skills
- Good Grasping
- Logical Thinking
- Product and Service Knowledge
- Operations Management
- Team Building
- Employee Performance Evaluation
Certification
Advanced Excel
Tally ERP 9
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Tulu
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Aramex Pvt ltd
08.2021 - 11.2023
Professional Specialist
Fiserv
04.2018 - 08.2021
Team Leader
Insolutions Global Pvt ltd
06.2014 - 04.2018
Bachelor of Accountancy - Accounting And Finance
Mumbai University
HSC - Commerce
Maharashtra State Board
SSC -
Maharashtra State Board
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