Pooja Shree Narra

• Projects - L woerner Inc, Benevis, and NextCare: Spearheaded the successful implementation of advanced data analytics and reporting systems, ensuring a seamless transition with minimal disruption to business operations. Partnered with HR and payroll implementation consultants to upload and validate client data accurately.
• Performed indicative data analysis and mapping of historical data using SQL and Python to ensure data integrity and alignment with project specifications.
• Conducted thorough root-cause analysis on Data Conversion (ETL) process failures, collaborating with teams and stakeholders to develop comprehensive lessons learned documentation. Implemented over 10 process changes, reducing issue recurrence by about 18%.
• Created detailed tasks and status updates in Smartsheet to support ongoing user education and troubleshooting. Conducted bi-weekly brainstorming sessions to identify areas of improvement, resolve blockers, and share lessons learned. This initiative led to the development of new automation processes, reducing manual efforts by approximately 9%.
• Performed unit testing and user acceptance testing (UAT) in the ALM tool, ensuring high-quality software delivery. Developed and maintained test scripts for specific integration testing, generating exports for inclusion with ADP specifications. Updated test scripts as needed during the validation phase to align with project requirements

Key Technologies: SQL, Python, Data Analysis, Smartsheet, ETL Processes, Stakeholder Collaboration, Project Management, ALM

• Projects - Amazon Pillpack, Gold's Gym, Steve Madden, Hanna Andersson, and The Shield Companies
• Data Analysis Life Cycle: Engaged in the full data analysis life cycle, including data cleaning, extraction, and visualization of large structured and unstructured data sets. Utilized ETL processes to collect data from the cloud and applied feature engineering techniques like data imputation, feature scaling, encoding, and correlation to enhance data quality.
• Report Development: Designed, developed, and implemented over 100 reports within LIFION to meet specific business requirements. Collaborated with stakeholders, including Program Managers, Project Managers, Department Heads, and Senior Implementation Consultants, to translate reporting needs into actionable requirements.
• Custom Reporting: Created and customized standard and ad-hoc reports using SQL and report writing tools specific to the HCM system (ADPR). Ensured data accuracy through regular validation checks, identifying and resolving discrepancies and data-related issues.
• Automation and Efficiency Improvements: Automated report generation and distribution processes, improving efficiency and minimizing manual effort. Optimized queries to enhance report performance, which increased the Net Promoter Score (NPS) from 8.5 to 10.
• Data Visualization: Developed visually appealing reports using charts and graphs with Power BI, effectively communicating HR metrics and insights.
• Training and Support: Provided training and support to new hires and teammates, helping them navigate and utilize reporting tools and the HCM system.
• Data Synchronization: Monitored data synchronization processes, tracked status, and ensured a 60% reduction in synchronization errors. Managed issue tickets in JIRA to address synchronization problems.
• Cross-Functional Collaboration: Worked with the Global Product Technology (GPT) and Client Support (CS) teams to resolve around 54 issues, enhancements, and new feature requests during implementations.

Key Technologies: SQL, Python, Power BI, Data Analysis, ETL Processes

• Assisted in implementing a human-as-sensor model to enhance task efficiency in North American Fulfillment Centers by allowing the support team to focus on tasks requiring higher-order cognitive abilities. Contributed to process improvement projects, reducing handling time and improving work quality.
• Conducted over 120 quality audits, resolving escalated issues through ticketing and ensuring compliance with procedures and SLAs, achieving 98% quality and performance metrics. Documented report specifications, data sources, and report logic to promote clarity, maintainability, and knowledge sharing among team members.

Key Skills: Quality Audits, Ticketing Systems, Operational Efficiency, SLAs Compliance

• Customer-Centric Service: Delivered prompt, efficient, and detailed customer-oriented service to international sellers, ensuring timely assessment and understanding of customer expectations. Took a hands-on approach to clarify expectations and resolve issues effectively.
• Team Leadership and Support: Served as a Subject Matter Expert, supervising and providing operational support to a team of 25+ associates. Managed and directed operations to achieve business targets, conducted regular team meetings to address issues and updates, and managed work assignments.
• Performance Management: Created performance review reports and provided feedback to trainees, resulting in a 23% improvement in productivity. Provided guidance to staff for day-to-day tasks, fostering a productive and efficient work environment.