Poojashri P S

Managed and contributed to multiple projects using technology stacks including .NET (C#), React JS, SQL, and Azure, delivering scalable and maintainable applications.

• Migrated mobile healthcare applications from Xamarin Forms to .NET MAUI, optimizing performance and ensuring cross-platform compatibility.
• Built and integrated RESTful Web APIs using .NET 6, Clean Architecture and CQRS, enhancing backend performance and modularity.
• Designed and developed dynamic Power Apps Canvas Apps with role-based access for business process automation and SharePoint integration.
• Created data visualizations using Power BI, improving analytics and stakeholder decision-making.
• Deployed services and applications to Azure Cloud, implemented cloud-based data storage, and ensured high availability and scalability.
• Developed end-to-end web applications (E-commerce, Car Rental) with secure user authentication, payment processing, and real-time email notifications using SMTP.
• Applied Machine Learning concepts with TensorFlow and Keras for building predictive models and data-driven insights.
• Wrote efficient SQL queries for data extraction, transformation, and reporting, supporting application logic and analytical needs.
• Led Root Cause Analysis (RCA) efforts and implemented corrective actions to resolve service disruptions and ensure system reliability.
• Maintained comprehensive documentation covering development, deployment, and operational procedures for accountability and collaboration.
• Participated in Agile ceremonies, including sprint planning and estimations, collaborating with cross-functional teams to deliver high-quality releases.
• Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
• Participated in sprint planning sessions by estimating task complexity and prioritizing work items.

• Ensured low and medium priority incidents are being addressed in a timely manner to prevent them from becoming significant incidents.
• Follow up with customers to ensure issue has been resolved and gain feedback from customers about computer/application usage.
• Tracked and handled escalated issues presented by Tier 1 analyst.
• Drive RCA(Non FLF) and corrective action completion to help eliminate disruption of services therefore improving the day-to-day operations of the organization using validated problem analysis methodology and tracking all elements of the RCA to closure.
• Created Analyst performance reports on day to day basis.
• Solving queries of a customer/ VIP customers Skillset: Incident Management tickets.
• Project - Virgin Media (UK)
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Performed root cause analysis of reported issues to enact corrections.
• Earned recognition from management for consistently delivering exceptional service quality.