As a Marketing Cloud Support Engineer at Salesforce, I am dedicated to delivering exceptional technical support to Marketing Cloud customers. With my expertise in the Salesforce platform and Marketing Cloud applications, I offer comprehensive guidance on implementing and troubleshooting marketing campaigns, automation workflows, and data management solutions.
Hi, I’m
Poojitha Bolla
Marketing CRM Operations manager
Hyderabad
Summary
Overview
4
years of post-secondary education
8
years of professional experience
Work History
Salesforce Hyderabad
Senior Technical Support Engineer
06.2019 - Current
Job overview
- Supporting customers on support cases
- Troubleshooting issues related to customer implementation
- Suggesting the best practices to the customer according to the implementation
- Manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues
- Making presentations for customers on account health annually
Deloitte Consulting USIHyderabad
Business Technology Analyst
05.2017 - 05.2019
Job overview
- Understanding the functional requirement and convert it into technical design using marketing automation tool such as SFMC
- Worked on Data Modeling, IP warming and land various complex requirements with the help of Journey Builder, Automation Studio and various email functionality
- Worked on Mobile Connect Feature of Mobile Studio to send the SMS
- Worked with Mulesoft Integration team to provide them with the REST and SOAP callouts for various functionalities
- Worked on data migration through FTP server
- Worked on various Email send methodologies as present in SFMC like User Initiated Sends, Triggered Sends, Guided Sends
- Worked with the agency to build efficient emails and personalized the emails with Ampscript
Cognizant Pune
Program Analyst
12.2015 - 04.2017
Job overview
- Developing Dashboards and Reports to get meaningful insights based on the requirement
- Migrating already existing Dashboards from FusionOps to Incorta
- Developing and delivering insightful analytical dashboard to Manufacturing domain Client Administrating Tableau Ecosystem
Education
Kamala Institute of Technology And ScienceKarimnagar
Bachelor of Technology from Electrical, Electronics And Communications Engineering
08.2011 - 05.2015
University Overview
Availability
See my work availability
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Skills
Salesforce Marketing Cloud
Ampscript
SQL
Quote
Business has only two functions – marketing and innovation.
Timeline
Senior Technical Support Engineer
Salesforce
06.2019 - Current
Business Technology Analyst
Deloitte Consulting USI
05.2017 - 05.2019
Program Analyst
Cognizant
12.2015 - 04.2017
Kamala Institute of Technology And Science
Bachelor of Technology from Electrical, Electronics And Communications Engineering
08.2011 - 05.2015