POOJITHA P K
HC & INSURANCE OPERATIONS ASSOCIATE
Nellore
Summary
Dedicated and detail-oriented healthcare professional with 2 years of hands-on experience in claims processing, auditing, and payment posting. Recently upskilled in full-stack web development and chatbot integration. Key strengths include troubleshooting customer issues, multitasking, adaptability, and cross-functional teamwork.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
HC & Insurance Operations Associate
NTT DATA Services
04.2023 - 03.2025
- Responsible for daily operations related to provider enrollment and claims processing.
- Conduct audits of practitioner history to ensure compliance with state laws.
- As a Process Expert, Trained new joiners and transformed them into productive resources.
- Maintain SLAs and KPIs across different phases of the provider enrollment and claims lifecycle.
- Ensure the team adheres to SOPs and other necessary documentation for effective business operations.
Education
SSLC -
Manuel Mony Matriculation School
06.2016 - 04.2017
HSC - undefined
Manuel Mony Matriculation Higher Secondary School
06.2017 - 04.2019
B.A - English Literature
MGR Janaki College of Arts and Science
06.2019 - 04.2022
Skills
- C#, ASPNET, NET Core
- JavaScript, HTML, CSS
- SQL Server, Entity Framework
NET Development
Built web applications using C#, ASPNET, and NET Core, including user login modules, CRUD operations, and backend integration with SQL Server and Entity Framework
AI Chatbot using Typebot
Designed and deployed a chatbot using Typebot and Dialogflow, enabling automated service interaction and real-time data collection via REST API integrations
Programming Languages & Tools
- Typebot, Dialogflow, APIs
- Visual Studio, Git
- Basic understanding of RESTful APIs
- Chatbot integration and design
- Problem-solving and debugging
Others
Personal Information
- Address: No.766, Kotha Minagallu Village, Nellore, 524305, India
- Mobile: 9363734891
- Email: poojithapk2002@gmail.com
- Date of Birth: 05/01/2002
- Nationality: Indian
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Nellore
Date:
Signature: Poojitha P K
Timeline
HC & Insurance Operations Associate
NTT DATA Services
04.2023 - 03.2025
B.A - English Literature
MGR Janaki College of Arts and Science
06.2019 - 04.2022
HSC - undefined
Manuel Mony Matriculation Higher Secondary School
06.2017 - 04.2019
SSLC -
Manuel Mony Matriculation School
06.2016 - 04.2017
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