Poojitha Tiru

Consistently met business goals: aligned HR strategies with organizational objectives to improve employee experience, and maintain high-quality standards.

Transformational Change Leadership: Spearheaded change programs from inception to implementation, ensuring strategic alignment, and sustained support.

Data Accuracy Improvement: Collaborated with cross-functional teams to resolve data-related issues, achieving a 30% improvement in data accuracy.

Error Reduction in Reports: Developed and implemented data quality checks that reduced reporting errors by 50%.

High-Volume Transaction Management: Managed transactions through ServiceNow and Workday HRIS, ensuring accuracy, timeliness, and risk mitigation.

SLA and Escalation Management: Oversaw Service Level Agreements (SLAs), and established an escalation matrix to maintain service standards and operational consistency.

Operational Effectiveness: Delivered integrated solutions, leveraging in-house technology and automation, scaling up productivity by over 80%.

Team Leadership: Built and led a high-performing team, fostering a culture of accountability, and aligning team objectives with strategic goals.

Executive Relationship Building: Strengthened relationships through executive visits, and fostered a collaborative environment supporting HR Shared Services (HRSS) goals.

Performance Improvement: Implemented strategic changes to enhance operational performance, and drive business growth.

Operational and Administrative Oversight: Responsible for overseeing all operational and administrative aspects of the company, ensuring smooth and efficient day-to-day operations.

Facility Management: Ensured a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

Stakeholder Engagement: Served as the first point of contact for employees, vendors, and other stakeholders, fostering strong relationships and effective communication.

Contract Negotiation: Negotiated contract renewals and.

Managed customer expectations, ensuring mutually beneficial agreements, and high customer satisfaction.

Budget Management: Created and managed budgets for travel, training, and team-building activities, optimizing resource allocation, and maximizing ROI.

Customer Success Strategies: Developed and executed customer success strategies aimed at enhancing client satisfaction and retention, resulting in improved customer loyalty, and revenue growth.

Cross-Functional Team Leadership: Led cross-functional teams to ensure alignment on customer needs and operational goals, fostering collaboration across departments, and driving organizational success.

National Operations Management: Managed HR and administrative operations for offices across India, ensuring consistent standards and practices.

Training and Development: Implemented comprehensive training modules and programs for new hires in HR, Admin, and Security, enhancing skill development and onboarding efficiency.

Quarterly Business Reviews: I organized and led Quarterly Business Reviews for group companies, facilitating strategic planning and performance assessment.

Process Streamlining: Streamlined HR processes to enhance operational efficiency, resulting in a 20% reduction in administrative costs.

Employee Engagement and Retention: Led initiatives to enhance employee engagement and retention, achieving a 15% reduction in turnover rates.

Performance Management: Implemented performance management systems that improved accountability and resulted in a 25% increase in overall team effectiveness.

Talent Acquisition Strategy: Successfully aligned talent acquisition strategies with organizational goals, resulting in a 25% reduction in time-to-fill metrics for key positions.

Training Program Development: Implemented innovative training programs for hiring teams, enhancing interviewing skills, and contributing to a 20% increase in offer acceptance rates.

Data-Driven Recruitment: Leveraged data analytics to enhance recruitment processes, achieving a 40% increase in candidate quality through targeted sourcing strategies.